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#248582 by Decker
31 Mar 2007, 16:31
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We needed to take a quick weekend trip to see our friends in New Jersey and the cheapest available set of tickets was a K return out to JFK and back from EWR. For day flights this is a fine way to travel to the East Coast. We took Addison Lee to T3 and they dropped us as close as they could - still quite some distance courtesy of the works going on outside of T3. The airport was heaving - crowds of school trips checking in. We were thankful for the sanctuary of the UC checkin and after clearing security we were seen pretty much immediately. The checkin person confirmed that ALL NYC flights were heaving and
that we weren't able to be seated together. So Mrs D got her aisle seat (71C) and I bagged 74A. Whilst the table at 74C is welcome, the overheads in PE are WAY too small even for laptop bags and 74A has
plenty of space behind it for stowing bags and benefits from the side cupboards.

Upstairs to the clubhouse and we realised that door to door had taken a respectable 70 minutes despite Fast Track being 5 lines deep. As has been mentioned stickers are no longer used - flashing the Gold Card is all that is now required (We managed to avoid the shoe carnival as it was backing up so much they just waved us around it).

The Club House wasn't too packed funnily and we staked our claim and I got down to the serious business of trying to get my new Blackberry to work with my email. We've worked out that if I can do my email on it I can leave my computer at home for some trips! Soon enough treatment time came around and Mrs D headed to Bumble whilst I headed to the Cowshed. I'd opted for a manicure as I'll be back in less than a week and can have my shave then. Mrs D went for the Wash and Blow. As ever the service was efficient and polite although the front desk seemed a little disoriented. In such public facing positions you'd think they'd learn to plaster smiles on and keep them there, not scowl markedly at comments made to them by colleagues. No complaints about the people actually doing the work though.

Afterwards we repaired to the Bistro for some food and drink - Clubhouse Burger for myself (with an interesting mustard and tomato sauce side that was more mustardy than I remember having before) along with a Steak Baguette for Mrs D. Final fag for Mrs D then boarding was announced and we started a leisurely stroll to Gate 20. Well we STARTED leisurely. It soon became apparent that we were behind a hundred or so schoolgirls who seemed to be headed in the same direction but with no concept of travelator etiquette. So we hared down the outside and overtook them before the second travelator set. We carried on power walking until we hit a HUGE queue at Gate 20. The Priority Boarding banner beckoned however and we skirted the queue and stood by the sign. And stood by the sign. And stood by the sign. Regretfully the ONE person checking the queue 2 metres away elected not to bother looking back to the priority boarding sign and no one else was in sight. Well - it's not as tho' tensa barriers are rocket science is it? Slipping it to one side Mrs D and I joined the tail end of the checked queue and closed it behind us. As we waited to be checked through boarding announcements started with an invitation for Upper Class and people with babies/young children. As we approached the podium the announcement changed to Premium Economy and as we cleared the announcement changed to Economy row by row. At no stage were Flying Club ANYTHING invited to come forward. Yet another classic lack of consistency at this stage of boarding.

On board we were surprised to find the cabin fairly empty and it took a while to fill up. The seats were the old style. As take off approached an announcement was made to the effect that ALL mobile devices INCLUDING THOSE WITH A FLIGHT SAFE MODE must be turned off when the doors were closed and kept off for the duration of the flight. As I wanted to play with my Blackberry I wandered back to the
Galley and remonstrated with the FA that the wrong announcement was being used. He initially said that I was wrong and that if that was what was said then that was the rule. Again I queried this explaining
that the rule had been changed a couple of months previous. Humouring me he said he'd double check with the FSM. Being a pedantic so and so I cheated and called LRoM who confirmed that the rule was 'put into flight safe mode before being turned off'. So I did this to be on the safe side.

Drinks were served in the traditional PE Champagne thimbles and then the Captain announced a delay whilst paper work was completed. Then a further delay because the air bridge could not be detached.

Eventually we pulled away and made a slow progress to the runway. Take off was painless with only a few 'moving/sliding' noises evident at the other side of the cabin. Shortly after take off the traditional FSM followup PA was made which included the helpful information that mobile devices WITH A FLIGHT SAFE MODE could be used AS LONG AS this was set before the device was turned off. Not a lot of help to the poor unfortunates who don't have LRoM's mobile number.

Additionally we were informed that the v:port system was fully operational for this flight but that we should allow 10-15 seconds for our choice to be selected and not to repeatedly press the same button as this (allegedly) would cause our v:port to shut down. Interesting programming.

After a hot towel run (and no papers offered) the initial drink run was efficiently completed. As I can't remember if this menu has been reported the menu was

STARTER
Penne pasta salad with mozzarella and pesto

MAIN COURSE
Roast chicken breast served with potato and leek gratin and green beans (490 KCal)
Beef and ale stew served with mashed potato, broccoli and carrots (255 KCal)
Grilled vegetable lasagne (260 KCal)

Soft oatmeal cob roll

Gu Chocolate and raspberry pudding

Butlers secret mature cheddar served with crackers

The food was 'fine' for me, less so for Mrs D - for me no real complaints and the FA ensured drinks were kept topped up. The 6 year old child in front of me who had reclined ASAP continued reclined during her meal service (as did her mother) but a quick word with the FA had them upright for the meal service at least. Mrs D (2nd row in PE remember) asked for the vegetarian option but was told it had run out? Presumably service starts downstairs?

Throughout the flight UC and PE commingled their toilets with no attempt made by crew to prevent it - to the extent of one crew member stepping aside as a PE visited the UC toilet. But the toilets were kept spotless. I didn't have to resort to my 'paper towel on floor' trick when entering.

Fruit and drinks were ominpresent on the shelf over the stairs and the final food service - tea/coffee and 'Gu Brownie or Apple 'something''. The Green and Blacks had obviously run out as Mrs D got it.

Throughout the flight there were only a couple of spots of turbulence although Mrs D's efforts to sleep were somewhat hampered by the person behind her kicking her seta repeatedly when she reclined. Turning to expect a child she found a grown woman who apparently believed that interfering with the normal operation of cabin equipment wasn't an offence. Mrs D politely remonstrated and the woman, scowling, desisted.

The fullness of the flight was evidenced by the off duty staffer seated on the jump seat!

Having completed my work I watched another '30 Days' documentary and then finished watching Casino Royale on my laptop. The V:Port offerings didn't appeal too much. Finally on approach I gave up and packed everything away and started reading.

A painless landing about 10 minutes late and a long taxi to stand. Mrs D was ready and squeezed back to be with me and we were about 6th off the plane. We power walked to immigration only to see the infamous 'Air India' queue - 5 lanes deep already. 50 minutes later we were seen by a somewhat surly immigration officer who eventually melted enough to wish us an enjoyable stay. Over to belt 4 and IMMEDIATELY picked up our bags (well after so long ALL the bags were either on the belt or to one side) and breezed through customs... off to Dollar on the Air Train and one relatively painless drive later ensconced in our favourite hotel to find we've been upgraded to a club room and our friendly barman has been sacked for drinking on the job... Back on Monday morning on an empty VS18...
#400541 by honey lamb
31 Mar 2007, 16:48
As always, an excellent trip report from Decker. Thank you very much
#400542 by Nottingham Nick
31 Mar 2007, 17:00
Great TR, as always Decker.

As a seasoned traveller, your attention to details is magnificent. [oo] A second career in travel writing beckons. [:D]

Originally posted by Decker
....the cheapest available set of tickets was a K return out to JFK and back from EWR....


Are you sure about that.... there were no N X Q L B or Y tickets to be had anywhere?? [;)][}:)]

Nick
#400543 by Decker
31 Mar 2007, 17:11
FORGOT! When checking in we asked for the exit rows - already gone :(. Hence not seated together. Once on board the exit rows had been assigned to a French family INCLUDING two minors! So the minors had to be moved in any case but we weren't offered :(
#400545 by HighFlyer
31 Mar 2007, 18:25
Glad you both had a safe trip over!

Those 30 days documentaries are fantastic, I've watched all of them on board and enjoyed them immensely.

Thanks,
Sarah
#400546 by RichardMannion
31 Mar 2007, 18:28
I do hope you pointed out the Flight Safe stupidity with the second message to the member of crew who insisted you were wrong when you queried it.

Sounds like Mrs D had as much luck with the meal service as I did. Did they not offer any options given they had run out? A vegetarian meal from another class perchance?

Didn't spot any reference to the Gold Card welcome either. I think the next FSM that actually welcomes me as a Gold Card holder will get an instant Heroes nomination.

Thanks,
Richard
#400547 by mitchja
31 Mar 2007, 18:42
Excellent TR thanks [:)]

PE meals running out seems to be a bit of a problem now. At least when the meals where the same as Y the crew could go and get more, where as now, once the PE trays run out, there's nothing else.

Enjoy the rest of your trip.

Regards
#400551 by buns
31 Mar 2007, 19:26
Decker

Thank you for an absoultely superb TR[y][y]
Upstairs to the clubhouse and we realised that door to door had taken a respectable 70 minutes despite Fast Track being 5 lines deep
[:0][:0]

Given that Easter holidays for some schools have to start I hate to think what LHR is going to get like on Wednesday / Thursday.

If VS are going portray 'New PE' as a leap forward, they will need to ensure service levels meet the created expectation.

Have a great weekend


Buns
#400553 by MrsG
31 Mar 2007, 21:34
Originally posted by Decker
Mrs D (2nd row in PE remember) asked for the vegetarian option but was told it had run out? Presumably service starts downstairs?



Very enjoyable TR with lots of detail, thanks[:D]

Funnily enough, on our last PE flight, we were told that the vegetarian option had run out. We were sitting downstairs, presuming that service had started upstairs! [:?]

Have a great time.
#400576 by Mavrick
01 Apr 2007, 08:33
Excellent TR, as always thank you and enjoy your weekend. [y]
#400583 by MarkJ
01 Apr 2007, 10:32
Excellent TR Decker, just loved the bit where you called Richard to check on the fligth mode issue!! Like you said - its not everyone has this service to call on!!

Hoep the flight back runs smooth!! [y]
#400587 by ChuckC
01 Apr 2007, 11:38
Decker,

Delicious report, sir. I felt as though I were seated on the same aircraft. And the chaotic environment came through 'loud and clear'. Really, why do people not just stay home during the holidays?![:p]

Glad that the Richard Mannion information service was working properly. Just shows you the immense value of your V-Flyer contacts![y]

Chuck-
#400600 by JAT74L
01 Apr 2007, 13:40
Originally posted by Decker
we've been upgraded to a club room and our friendly barman has been sacked for drinking on the job...



Oops... Maybe that's why you liked him!! [ii]

John
#400674 by chrisV
02 Apr 2007, 02:16
As take off approached an announcement was made to the effect that ALL mobile devices INCLUDING THOSE WITH A FLIGHT SAFE MODE must be turned off when the doors were closed and kept off for the duration of the flight.


Hmmm that's odd, on the exact same flight the next day we were told to equip any devices with a flight safe mode before the doors were closed, but keep them off for take-off and landing. [:?]
#400897 by Decker
03 Apr 2007, 15:37
Thank you all for your kind comments [:)].

Nick
I'm seriously thinking about trying some coach flights over summer. But point taken [;)]

Richard
On neither trip was there any acknowledgement of either of our Au status. It really does seem to have gone the way of the Dodo. So much for magic touches [;)]. A 'proper' vegetarian was offered a risotto from Y however.
#400899 by Scrooge
03 Apr 2007, 15:48
Originally posted by buns4vs


If VS are going portray 'New PE' as a leap forward, they will need to ensure service levels meet the created expectation.


Buns


Errrr since when has this been a major issue for the VS publicity machine?

Originally posted by Decker


Nick
I'm seriously thinking about trying some coach flights over summer. But point taken [;)]



You are..come on...we know you will fall prey to the upgrade bug in the end.
#400900 by Decker
03 Apr 2007, 15:51
Well if there are miles going....
#400903 by mitchja
03 Apr 2007, 16:13
I received the 'Au thing' (the one and only time this has happened) on a flight to IAD last year. A glass of champers and a couple of chocs where unexpectedly delivered to my seat in Y 'compliments of Flying Club' [y] [y]

It simply blew me away!!!

On chatting to the FSM about this (after saying a big thankyou [oo]) they said it was all down to the individual FSM on the flight and there's no official policy for FSM's/crew to do it.

Regards
Virgin Atlantic

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