Virgin leaving late BA on time

Originally posted by Neil

Originally posted by DarkAuror

Originally posted by Neil
[quote]Originally posted by DarkAuror
And 10k if you're down the back.

Actually believe it was 25k for Y pax for the cancellation. 37.5K for PE pax.

Was booked in Y on the VS021 in Oct which got cancelled. Was rebooked on the VS055, got £10 food voucher, 10K miles and a 10 hour wait.

Ah ok, our cancellation resulted in a 24hr delay so that is were the differences come in. Your 10k probably gives a more accurate indication about what compensation could be received by flyerdavid.

Neil
[/quote]

Guessing that you were offered hotel room as well?

[Neil]

Originally posted by DarkAuror
Guessing that you were offered hotel room as well?

No we weren't - it's a bit of a complicated story, if you are interested, my TR for that flight and the problems is here.

Originally posted by Neil

Originally posted by DarkAuror
Guessing that you were offered hotel room as well?

No we weren't - it's a bit of a complicated story, if you are interested, my TR for that flight and the problems is here.

OMG!!!!! [:0][:0][:0]

I shouldn't be so shocked thought. My parents flew with AA Feb 2007 from JFK, got to the airport and was told first the flight was delayed because of snow and then cancelled. Fine, they got rebooked on to the next flight out but if they wanted they could go to EWR which was still open.

Short story, with 6 standby tickets on different flights to UK the via different US cities, 2 journeys between JFK and EWR and miles of walking in the terminals of each airport. They flew out the next day with no luggage (another story). They vowed never to use AA again as the lack of communication from them (bar one AA agent), the lack of communication between the AA staff at each airport and also the staff's aggressive and clock watching attitude (8pm, shutters came down) to international travellers was appalling.

Rumour is that VS have updated their strategy for delays. A new 'Sorry' voucher may replace the letters each airport used to produce.
The new voucher covers all delays over 4 hours and all classes of travel. It entices the customer to enrol into Flying club and claim their delay credits.
New vouchers may start to be rolled out in mid July to UK and to the rest of the world at the start of September.

4+ hrs 5,000 Upper only

6-12 10,000 Upper, 7,500 PE, 5,000 Econ

12+ 25,000 Upper, 16,750 PE, 12,500 Econ

Anyone remember when SRB used to hand out bottles of Champagne at the gate to say sorry?

Bill S - that would be consistent with the 5k miles each we got for being 6 hours late back from LAX last year (travelling Y).

[Neil]

Originally posted by clarkeysntfc
Bill S - that would be consistent with the 5k miles each we got for being 6 hours late back from LAX last year (travelling Y).

I think that is more consistent with VS's attitude of 'give 5k miles' to anyone who complains about anything.

My faviourite was being on a UA flight that was cancelled. We were all given letters that stated 'there are no seats available on any other flights to DEN today' - so I rang BA, found a Club seat and then had UA pay for it as they had printed a letter with a factual inaccuracy on it. Not bad - £250 for a BA club class direct flight!!