I have just had the strangest conversation with Executive Club.
I booked a miles redemption ticket - since an outbound flight became available unexpectedly. I then realised that I had booked the return slightly too late (the traveller is on a 6 month visa and the return was 6 months and 5 days).
No problem I thought as the main availability issue was on the outbound. I went back back online and checked for availability a week earlier and sure enough no problem - there was the flight I wanted.
I couldn't change it on line but I called Exec Club - they initially wanted to charge me 30 but then when they understood that I could not change it online they waived the fee. Anyway when they checked availability they could not book the flight as it did not have the correct reward class all the way through - the conversation went something like thie.
Me - So you're saying that on-line I can see availability and if I was making a new booking then I would be able to book it but since I am changing an existing booking, which I can't do online you cannot give me the same avaialbility?
BA - Yes
Me - That's nuts
BA - Yes
Me - So if I cancelled the booking that I have (at no cost) and then went back online I could book the return but obviously I would have to be lucky to grab the now released outbound.
BA - Yes
Words fail me!!
FM
I booked a miles redemption ticket - since an outbound flight became available unexpectedly. I then realised that I had booked the return slightly too late (the traveller is on a 6 month visa and the return was 6 months and 5 days).
No problem I thought as the main availability issue was on the outbound. I went back back online and checked for availability a week earlier and sure enough no problem - there was the flight I wanted.
I couldn't change it on line but I called Exec Club - they initially wanted to charge me 30 but then when they understood that I could not change it online they waived the fee. Anyway when they checked availability they could not book the flight as it did not have the correct reward class all the way through - the conversation went something like thie.
Me - So you're saying that on-line I can see availability and if I was making a new booking then I would be able to book it but since I am changing an existing booking, which I can't do online you cannot give me the same avaialbility?
BA - Yes
Me - That's nuts
BA - Yes
Me - So if I cancelled the booking that I have (at no cost) and then went back online I could book the return but obviously I would have to be lucky to grab the now released outbound.
BA - Yes
Words fail me!!
FM
