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#256401 by daharris
04 Oct 2008, 12:37
Ground Staff
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After a bit of a foul up by the Hilton with the booking time of my car: one department thought 06:30 and another told me 07:00, unfortunately it was the ones responsible for the reservation who thought it was 06:30 and they had, apparently, been looking everywhere for me (except as it turns out in the lounge where I was checking out and having breakfast!). The upshot was they were insisting I had messed up and now had to pay for a taxi, not a happy camper at this point! A fellow guest, hearing all this, told the bloke not to be so silly and that he didnt mind sharing his car, which was lucky for me, as my bag already been put in the boot. A short while later and we were at the airport: doesnt it airport give an odd impression on arrival? Ive seen nicer bus stations.

Had my bags scanned for the first of three times just before check in. No queues at PE so bag was dropped, boarding pass and lounge invite were issued and a couple of minutes later I was on my way. Then walked for what seemed like miles to get to passport control, had my bags scanned again and descended into a tunnel to walk for miles again. Finally emerged, blinking in disbelief, into the biggest mess of a shop I have ever seen in my life. If you ever have to describe the concept of chaos to a visitor from outer space, drop them in the centre of Dubai Duty Free and theyll soon get it, and probably take the next flying saucer home. Luckily smokes and vodka were located on the peripheries and, once Id found the till hiding behind a pillar, soon paid for. I then headed through the public dormitory to the Gulf Air lounge.

The lounge might not be much to write home about, but its a darn sigh better than having to wait outside. The choice of food and drink might be limited but the hot breakfast items on offer were perfectly OK as is the range of drinks. Not long after arriving it was time to head off down to the gate, where boarding and transfer to the remote stand were well under way. Had my bags scanned again and off to Maiden Tokyo for the return home.

A bit of entertainment on the bus, as one pax was chastising his wife for buying tea that was too hot to drink and that theyd now have to chuck it because you werent allowed on the plane with it. Needless to say they sat a few rows in front of me and still had the tea with them. But he continued to nag her all the way home and was still at it in the immigration hall, nice to see a bit of role reversal in action.

It appeared to me that the seat I had more legroom than on the outward journey, or perhaps my legs had shrunk in the heat? Definitely more comfortable though. Waited for two more bus loads of passengers to fill the plane and some luggage to be located and loaded and we were off about half an hour late. The flight was OK, some wonderful views over the Danube delta, Romania and Hungary. The CC were visible and attentive though out.

One observation: the order of serving food. Im not really up for lunch at 11 in the morning. A cup of tea d a muffin possibly with lunch a few hours later. Im sure it makes sense for operational/settling everybody down reasons to get the main meal out of the way first or, perhaps, its how mot people expect things to be and Im just being all back to front about this?

Arrived to a wet Heathrow about 45 minutes late, after circling over London for a good 15 minutes. Immigration was its normal chaotic self, but they did open some more desks so the queue started to move a little faster. Priority luggage seemed to be working or I was just lucky - but it still took almost two and a half hours to clear customs and get to Paddington (Hex conductor hadnt seen one of the 1st upgrade vouchers before and was a bit dubious about not charging me the difference at first).
#456259 by gingerflyer
05 Oct 2008, 22:59
the new upgrade vouchers seem to cause a bit of confusion to the HEX people - the first time I used it, they stamped it and then the second time they just looked at it and said ok (no stamp - so an extra free upgrade!).
#456264 by iforres1
06 Oct 2008, 08:21
Thanks for the TR, I know what you mean about Dubai Duty Free, unfortunatley trading only on its reputation with actual offer and shops very average, but with 1 Billion USD turnover a year they are doing something right. DXB I think as everyone will testify is a hole of an airport but the new terminal should help. However the new Dubai World Central airport they are building in Jebel Ali is a monster with a capacity for 120 million PAX a year[:0]

Iain
#456265 by DarkAuror
06 Oct 2008, 09:07
Thanks for the Great TR![y]

Always good to hear from someone else who uses the Y product.
#456310 by realtyneil
07 Oct 2008, 02:42
Interested to know your thoughts on the Hilton .I have stayed at both and due to stay for Six nights at the Creek.Nearer the center and avoids that nasty six lane road.
#456311 by realtyneil
07 Oct 2008, 02:49
AH went back to your outbound report.Yes the Creek is nice and the new executive lounge is well worth it.Managed to get 6 nights free on points ...very rare to get Hilton to do this.I have friends staying at the new Atlantis ...Five hundred pounds a night for club room and not sure how long to get off the Palm.MAD,MAD,MAD
#456313 by Decker
07 Oct 2008, 04:23
Originally posted by realtyneil
AH went back to your outbound report.Yes the Creek is nice and the new executive lounge is well worth it.Managed to get 6 nights free on points ...very rare to get Hilton to do this.


Why so? I've always found Hilton very accommodating?
#456335 by realtyneil
07 Oct 2008, 14:45
Hilton are fantastic but Dubai is not so easy.As for the Mad bit i meant 500 room only at the Atlantis....As for Hilton i stay probably 40 nights a year from Birmingham,London to Dubai.Always well looked after !
#456336 by Decker
07 Oct 2008, 15:19
Ah sorry! Yep I'm at 70+ days this year and always find them very accommodating... like this morning 'Can I extend my stay' 'I don't think so we're fully booked but let me check' tap tap tap 'Oh, it's allowed it!' 'Cool and can I get a late checkout?' 'No problem'... Figured it was easier to Long Island Railway into NY than take my bags on the subway :)
#456338 by daharris
07 Oct 2008, 15:59
Originally posted by realtyneil
AH went back to your outbound report.Yes the Creek is nice and the new executive lounge is well worth it.Managed to get 6 nights free on points ...very rare to get Hilton to do this.I have friends staying at the new Atlantis ...Five hundred pounds a night for club room and not sure how long to get off the Palm.MAD,MAD,MAD


I'll put my opinions on the hotel in the review section during the week.

A couple staying at the Hilton came into the lounge one evening and told everybody (well their friends really [:D]) that they'd been down to the Atlantis and then had to wait 90 minutes for a taxi to take them back. One reason why I didn't venture down that end and contented myself with souks and the 'old' parts of town.
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