Damaged Passport?

[Darren Wheeler]

A word of warning courtesy of Servisair.

LINK

I can see both sides, but a 9 year old passport with damage? I'd be more worried if it had none.

[RichardMannion]

How is it you spell 'jobsworth' again?

They need to read their statement again.

Why are they sorry that the passport was damaged. That implies they were responsible for the damage.

They should be saying sorry for refusing the family to fly only because of a jobsworth.

Originally posted by DarkAuror
They need to read their statement again.

Why are they sorry that the passport was damaged. That implies they were responsible for the damage.

They should be saying sorry for refusing the family to fly only because of a jobsworth.

In an ideal world the easiest and quickest way to make your felings felt would be for everyone to boycott these airlines?

The customers have been extremley upset and all their travel plans screwed up because of one Ignorant jumped up Servisair employee? Who probably saw an old edition of Airport on Dave, there was a programme a few weeks ago with damaged passports and refusing passengers carriage!
What good does it do to suspend or fire the employee, the matter is these people missed travelling on a break they really wanted to go on, I hope the Compensation they receive is good? Very good?

Servisair should immediately train all of their staff on Passport procedures and who to refer the matter to, when and if they have a problem!?

Bloody jobsworth's[V]

[Darren Wheeler]

I saw that episode too. To be fair, in that case even the police documents team and immigration were suspicious of it.

An interesting last paragraph where the spokesperson says that Servisair always advise the use of a passport holder. Yes, of course they do. Indeed I've lost count the number of times I've heard that from Servisair.



H

Originally posted by Darren Wheeler
I saw that episode too. To be fair, in that case even the police documents team and immigration were suspicious of it.

And there was the really old Airline series when they followed Brittania and they showed Damaged passports being refused, and these have been shown very recentley as well!

Interesting search by Howard as well, the phrase 'Practice what you preach' springs to mind along with 'All singing off the same Hymn sheet' which Servisair are most definetley NOT[?]

[buns]

Taking an opposing view (I know not that usual for me[:D]), the poor check in agent will have to be mindful of any decision taken by overseas immigration authorities to deny entry to the country.

I don't know for sure, but would strongly suspect that any resulting airline fines/ costs will all too quickly be passed onto the ground agent company responsible. That would weigh heavily on someone who is checking in hundreds of pax each and every hour on a shift.

buns

Actually, I had to replace my passport about a year early for exactly the same thing, although I got the 'telling off' by the immigratio official on the way back into the UK, advising I had to get a replacement for a damaged passport (rather than just renew) Now the new one has a note in it advising it was a replacement for a damaged passport! I now have to travel with both. I was actually asked at check-in at SFO (security, not VS staff) to provide the previous one. Luckily, I had brought it, just in case.

Moral of story, get a passport cover, or be prepared to travel with all your previous passports!

I have a passport cover, but the security staff require you to remove it each time so they can swipe it. Continually taking it out of the cover can crease the edges as much as not having the cover in the first place.

Originally posted by buns
Taking an opposing view (I know not that usual for me[:D]), the poor check in agent will have to be mindful of any decision taken by overseas immigration authorities to deny entry to the country.

I don't know for sure, but would strongly suspect that any resulting airline fines/ costs will all too quickly be passed onto the ground agent company responsible. That would weigh heavily on someone who is checking in hundreds of pax each and every hour on a shift.

buns

I think the point made was 'Did they have the sole responsibilty to decide the customers fate?' Should they not have taken it to a more Senior person to make checks and find out? Rather than deny boarding and creating misery and upset to the customers?

Originally posted by Jacki

I have a passport cover, but the security staff require you to remove it each time so they can swipe it. Continually taking it out of the cover can crease the edges as much as not having the cover in the first place.

Put it in a cover to protect it, but remove it to read it[:?]

UKPA should seal the passport pages completley so that they do not deteriorate and to prevent anyone tampering with the passport[i]. Or is this too simply[:?][?]