Facebook page

Today I was most perturbed to notice that the thread devoted to VS questions and gripes had disappeared from the page. I have no compunction in stating that it was me that started the thread. To that end I have questioned the webmaster as to why it was removed.The thread allowed VS customers to ask pertinent questions and to inform the company of any issues they might have. Many customers posted after having little or no success in contacting the customer service department.

Is this simply a case of the company not wishing to allow 'dirty laundry' to be aired in public or possibly for other reasons such as the administrative costs associated with the follow up to questions posed?

Your thoughts please.

Regards
Bryan

[Darren Wheeler]

It could be a simple case of someone pressing the wrong button by mistake.

^ Very optimistic!

I would wager my money on it being that in the current state they are in, with possible job losses announced on various news channels, that they might well want to hide their dirty laundry in case it deters potential passengers from flying with them.

As it is their page they have every right to do so, but seems a tad like censorship to me!!

[Scrooge]

start another thread?

quote:Originally posted by Scrooge
start another thread?


How astute of you Scrooge! Ermm I have.

Regards
Bryan

[RichardMannion]

quote:Originally posted by Lipstick
^ Very optimistic!

I would wager my money on it being that in the current state they are in, with possible job losses announced on various news channels, that they might well want to hide their dirty laundry in case it deters potential passengers from flying with them.

As it is their page they have every right to do so, but seems a tad like censorship to me!!


Current state they are in? When you fly that many passengers each year, you can never please everyone as some have obscenely high expectations. Just because a company is laying people off, it doesn't mean they are in dire straits. They may be optimising for the future or preparing for the anticipated demand moving forward.

The thread in question I seem to remember had descended into stupidity by a few that was in no real relation to VS. If I had an issue with a company, I think I'd first take it up directly with them instead of broadcasting it to the world on a Facebook page or another Internet means. Sure if the response was less than forthcoming or unstatisfactory, then knock yourself out.

I think VS are still in the pilot phase for Facebook, as too are the other handful of organisations that are venturing into social networking areas; and it's a difficult line to balance. Some customer facets work well in the medium, others simply are not suitable.