Customer Service.....Hmmm......well that is something of a misnomer!!
After the problems on my flight to Grenada in March I wrote to VH customer service. I sent an e-mail which generated a response asking me to send a letter which I did. This generated a response saying they would be in touch.....'We are looking into this and will get back to you with a full response just as quickly as we can. In any case, you'll hear from us within 28 days of your email, in line with the ABTA code of conduct.'
I sent two 'any news' e-mails during the 28 days both of which generated a response telling me I'd get a response within 28 days!
On the 30th day I rang and got a name and asked that person to e-mail a response. She did and we exchanged a couple of polite and friendly e-mails. She then said...'I have had to forward this onto the file and it will be responded to within the next 14 days.'.
Today is the 17th day and guess what? No reply so far.
What a simply awful service.
[V]
PS I have edited this to add something I forgot...I rang VH customer services this evening but the office was shut. I was routed to an answering machine but the message was inaudible on the first two calls. On the third call I managed to work out what was being said....it was telling me the office opening hours OVER THE FESTIVE SEASON (ie Christmas).
The phrase 'I rest my case' is coming to mind.
After the problems on my flight to Grenada in March I wrote to VH customer service. I sent an e-mail which generated a response asking me to send a letter which I did. This generated a response saying they would be in touch.....'We are looking into this and will get back to you with a full response just as quickly as we can. In any case, you'll hear from us within 28 days of your email, in line with the ABTA code of conduct.'
I sent two 'any news' e-mails during the 28 days both of which generated a response telling me I'd get a response within 28 days!
On the 30th day I rang and got a name and asked that person to e-mail a response. She did and we exchanged a couple of polite and friendly e-mails. She then said...'I have had to forward this onto the file and it will be responded to within the next 14 days.'.
Today is the 17th day and guess what? No reply so far.
What a simply awful service.
[V]
PS I have edited this to add something I forgot...I rang VH customer services this evening but the office was shut. I was routed to an answering machine but the message was inaudible on the first two calls. On the third call I managed to work out what was being said....it was telling me the office opening hours OVER THE FESTIVE SEASON (ie Christmas).
The phrase 'I rest my case' is coming to mind.