Tier Points

Following on from my question about apex fares, does anyone have any views on how lenient FC might be (in the current climate) about a flight being a couple of days past your renewal date for Gold, or will they still be pretty strict.

thanks

David

(on thinking about it, its a pretty difficult question to answer, but it will be interesting to hear some views - thanks again)

[mitchja]

Going off my recent experiences with Flying Club.....I'd say you'll get a big fat no with whistles and bells on it.

Regards

quote:Originally posted by mitchja
Going off my recent experiences with Flying Club.....I'd say you'll get a big fat no with whistles and bells on it.

Regards


mmm, kinda of thought the might be the case, but suppose it wont harm to ask.

thanks again James

David

[HighFlyer]

Do try. In the past I have been in that exact same situation and FC credited the flight and renewed my status. Its worth a try - especially in this financial climate!

Thanks,
Sarah

[Neil]

They were unmovable when t'other half was going to be 3 days late with our return journey for him to keep Ag, which as we all know is pretty worthless and costs VS very little, so I doubt they will be more lenient with Au, which could cost them a bob or two.

Like Sarah said, worth a try asking though, and also try a couple of times as different agents do give different answers for some reason.

[Nottingham Nick]

This really does annoy me. We have one thread about how to get Silver for nothing and this one about how people who actually fly with the airline are given absolutely no flexibility.

How does it hurt VS to be a little lenient? They give the status, they retain the customer loyalty and make money.

They refuse the status (which, as Neil says, costs them very, very little to give) and they lose the loyalty, and BA make the money.

I really wonder if the people running these schemes understand the concept of brand loyalty - i.e. the very reason they were set up in the first place.

Nick

Nick, you're absolutely right - VS give away FC Au and Ag membership with credit cards or willy nilly then punish people who actually do fly with inflexibility.

However, a rule is a rule and how far is it bendable?

quote:Originally posted by David
mmm, kinda of thought the might be the case, but suppose it wont harm to ask.


David - do you have future flights booked? If you have this acts as a very good lever to seek what you are asking for, if you can demonstrate future plans it will make VS's decision in your favour easier.

[HighFlyer]

And BA have really responded to this exact kind of thing. Recent changes with BA include the ability to retain your status on the number of flights (over 50 in any class) not just the 600/1500 tier points, and the temporary introduction of tier point earning capabilities to fares that previously didnt allow for it. Its exactly this kind of response that VS really should have done, a way to keep customer loyalty when big businesses are cutting costs on travel, especially J traffic.

Thanks,
Sarah