Flying Club Support Team-Contact?

Does anyone have a contact either in or number/email for the flying club support department?

I have been trying to sort an issue out over tier points and have spoken to FC on several occasions, all i get is 'we will email them and get back to you in a day or two' and noone gets back to you. Or 'i will sort it out and ring you tomorrow' and noone rings. Even the prmeier team can''t seem to sort it out. They tell me it is the support teams area to resaolve, but i keep getting told 'we have to email them on your behalf', as they don't take phone calls or external emails.

The issue isn't major and if i could talk to someone who knows what to do it would take 2 mins to sort out, but almost a couple of months later and it's getting a bit annoying at the lack of action by FC.[V]

Even better if there is a V-flyer member who actually works in the support department [y]

Thanks

Try this:

http://www.virgin-atlantic.com/en/gb/fr ... /index.jsp

From their website.

HG

Thanks but tried that initially 6 weeks ago and noone has even bothered to acknowledge the contact never mind respond to it.

quote:Originally posted by chumba
Thanks but tried that initially 6 weeks ago and noone has even bothered to acknowledge the contact never mind respond to it.


well I suggest you call them - as a silver you have the number on the back of your card. 6 weeks for a reply is not acceptable.

I have called FC several times, (and have the agents names) they say that customers can't speak to FC support team direct or email them FC have to do it on our behalf, which they say they have done, but still no response.

I have even spoken with the team leader and they say FC have to email support on your behalf, i think the issue is with the support team not replying to FC who inturn don't bother to chase it.

Try emailing:

[email protected]

FAO Reena

She had to refer my issue to a colleague, but it was sorted out within days.

Regardss
RedV

I also had an issue with TPs which took sbout 2 months to sort out, sent orginally to FC by email. FC customer services said they had forwarded the issue on to support (seems like the standard email reply time is a strangely consistant 2 weeks[:w])

Didn't hear anything from support despite a couple of email reminders to the cust services in email. Anyway I asked the premier team about it, giving them the tracking number, when ringing them about a different issue. Within a week had got a reply (from the std email address), and surprisingly, a happy resolution.