This is the main V-Flyer Forum for general discussion of everything related to flying with Virgin-branded travel companies.
#260861 by seanpep
05 Oct 2009, 00:10
Does anyone think it would be possible for Virgin to print Au members traveling in Y and W boarding passes on the purple (UC) cards? The reason for this is to allow them to use the priority security lines in the USA. This would be a great help at places like JFK where the lounge is not airside.

I know other US airlines do this, CO for example have 'eliteAccess' allowing you to fast track regardless of class. Any thoughts?
#727022 by preiffer
05 Oct 2009, 10:01
Priority security line access is not a benefit for gold card holders though (except in London), is it?

I guess there is a fee of some sort involved based on number of passengers using it - something that VS *may* not want to absorb at this point in time.
#727066 by seanpep
05 Oct 2009, 17:31
I'd agree with you except that other airlines (admittedly US carriers) do this, for example, CO has eliteAccess and AA PriorityAAccess which give them boarding passes that allow priority regardless of ticket class. So I'm not sure if it would cost Virgin anything or if it's something they could do but thought that this would be the place to ask!
#727069 by Darren Wheeler
05 Oct 2009, 18:20
A lot will depend on what the relationship between the airport and the airlines. If they grant access to the various levels, they will need more screening areas and the staff to ensure that the queues don't get to the point the having access is pointless.

Guess who'll have to pay fo it.
#727083 by seanpep
05 Oct 2009, 20:54
Darren,

I'm not sure about that, at JFK and EWR for example, you are still seen by the same people as if you were waiting in the regular line (same Passport control and baggage) but you go to the passport control desk from the other side and they give you priority...
#727084 by locutus
05 Oct 2009, 21:08
PE also gets you priority at JFK. Not sure if they do the same at other airports though.
#727091 by seanpep
05 Oct 2009, 23:17
locutus, You must have been lucky, the red boarding pass pretty much always means you have to wander through the rope lines...
#727097 by tontybear
06 Oct 2009, 00:46
idn't notice any priority lane for UC pax at SFO last week but the general queue was quick (other than some stupid american couple panicing about the lack of trays so I just picked two off the floor and dumped my stuff in them).

Was more concerned about having to (almost) do the movements from a 'Steps' song in the new scanners !
#727102 by preiffer
06 Oct 2009, 01:12
There's not a priority 'lane' at SFO for security, as such, but there's a queue-jump facility for both BA and VS business/first (in BA's case) travellers where you can skip the part of the line before the glass doors. A 'pass' is given to you by BA for this. VS is a little more random - sometimes they say show your boarding pass, other times you get a little slip of paper.

In reality though, given the timings of the flights, you save roughly 38-39 seconds (the painful bit is AFTER the glass door where the people who 'didn't realise a water bottle was classed as a liquid' exist... [ii] )
#727104 by MarkedMan
06 Oct 2009, 01:52
My experience always mirrored Paul's ... timed my CH exit to the announcements, and never really had any line to speak of at the TSA check, so lack of a proper priority lane has never been an issue. Because of the later departure of the LHR flights, and with VS usually staggered a bit between the two BA flights, I can't remember ever having more than 10 folks in the area before the glass doors. There's usually a few in line after the glass, but they move quickly unless you do in fact have an individual whose attire or gear is not in line with the rules.

FWIW, my experience of priority lanes is widely varied between different US facilities. A few have a fully separate security line unless it's a hub - like UA domestic at SFO. Many more have a short cut of sorts akin to Paul's queue jumping chit concept at SFO, but on a large scale this can be nightmarish. UA at DEN is a zoo sometimes, as you do have a separate line for document check, but then you really are back in the mixer for screening lines, at times things tending to get a little out of hand.

At some places you can access priority lanes through status, other places reserve this perk to golds or higher only. I've never found it terribly easy to understand. Went through LAX on UA in late July, and it was an absolute mess early morning, with tons of people lining up to catch east coast and Hawaii flights, and the place completely disorganized, people shifting back and forth between different lines. ORD International Terminal also comes to mind as a paragon of disorganization.

I've never anywhere seen anything in Europe or the US for biz class passengers remotely like VS's LHR UC/Gold security channel (international First Class do get special attention in some places, of course). In general, I can't think of a lot of places where priority will make a significant difference, except maybe for JFK. My experience of US security is that it will work reasonably well, or not, depending on how well terminals are designed to deal with it (most being designed prior to 9/11 style security requirements).

UA themselves are inconsistent in how they choose to deal with premium passengers abroad. At LHR T1, you get to use the preferred channel only as F, C or GS - even 1Ks (with 1K prominently printed on their BP) have to take the regular security route if they're in Y. There's a lot of variables to this, a lot of different costs, no doubt, and it just changes all over. So I don't think it's as easy as 'print your status and you get preferential treatment'.
#727105 by slinky09
06 Oct 2009, 03:34
quote:Originally posted by preiffer
Priority security line access is not a benefit for gold card holders though (except in London), is it?

I guess there is a fee of some sort involved based on number of passengers using it - something that VS *may* not want to absorb at this point in time.


Why shouldn't it be?
#727107 by MarkedMan
06 Oct 2009, 05:54
quote:Originally posted by slinky09
quote:Originally posted by preiffer
Priority security line access is not a benefit for gold card holders though (except in London), is it?

I guess there is a fee of some sort involved based on number of passengers using it - something that VS *may* not want to absorb at this point in time.


Why shouldn't it be?


An odd way of putting the question. They'll do math of how much it costs to let through avg number of passengers based on a category - UC, UC + Gold, UC + Gold + Prem Econ, etc etc. They'll decide how much they want to pay between the three, say, and that'll be it. It isn't a 'should' question. There's no morals in this, just finance. Which is not unreasonable, at least at this point in time.
#727159 by aft1981
06 Oct 2009, 16:50
I meant to ask about this actually. When I was flying out of JFK 2 weeks ago, I was in PE and have a gold card, so I went to the priority security line. However, there was a guy checking boarding passes, and he said I wasn't allowed to use that line, and had to join the much longer regular one which was slowly snaking itself around half the terminal. I pointed out that I have a gold card to which I got a 'doesn't matter'. I then pointed out that I had used the priority security line last time I flew from JFK, earlier in the year. This time I got a 'we changed it'.

Was he just making stuff up as he went along, or can AU card holders genuinely not use the priority security lines?
#727179 by seanpep
06 Oct 2009, 20:48
Marked, the system is the same as has been described at SFO in that you all go past the same person but you go to the front of the line. For JFK this can make a 20 minute difference, especially on VS 10 when you have an el al flight going through at the same time.

Aft, I believe it's always been the case at least for the past couple of years. I'm really just wondering if it would be possible?
#727203 by ClaireAW
07 Oct 2009, 09:13
quote:PE also gets you priority at JFK. Not sure if they do the same at other airports though quote:

It this a recent thing, becuase when we went PE a few years ago they would not allow us access to the priority line. I know that Gold Card holders definitely do not have this perk either.

Juat a side note, since then regardless of class of travel I always leave the CH in a timely manner; I think the whole thing of getting through security in JFK can be a bit of a bun fight!
#727244 by mph1703
07 Oct 2009, 22:23
quote:Originally posted by ClaireAW
quote:PE also gets you priority at JFK. Not sure if they do the same at other airports though [quote]
Not like week at JFK. I tried to take the priority security line but was told PE is only allowed to use the regular line. However, earlier this year it was not a problem. It would be useful if VA put this 'perk' in writing so a refusal could be challenged.
#727250 by seanpep
08 Oct 2009, 00:29
I don't think it is an established perk at US airports, although it would be nice if it was. Sometimes I guess you can get lucky but in the past three years when I've tried they've always said no. Leaving the clubhouse when they call it makes perfect sense but I tend to think that they time it more for UC passengers who will be using that line. With VS 10 it never pays to leave early as the flight is delayed so often
Virgin Atlantic

Who is online

Users browsing this forum: No registered users and 179 guests

Itinerary Calendar