Good Morning from the VRoom in Gatwick

quote:Originally posted by spiceke
PS Had trouble in the summer coming back from MIA in U/C with the seat - and a few other things. A few days before this flight 20k miles were thrown my way (probably because no-one had bothered to answer my email until I chased it up). Blow me down, I settle into my U/C seat this time, and no electrics work!

Is it just my luck, or is the fleet going to pot? To be honest, as I spent my hard earned cash I was none too pleased. Cabin Crew were very good, but each time I wanted to change the position, they had to manually crank the seat. Flat bed 'was a 2 man job' so I didn't bother.In all conscience, no matter how accomodating the crew were I couldn't ask them to do it half as many times as I would normally move the seat. Of course, the table wouldn't come out without a fight either. For tea, I just gave up and sat with Mrs S. If I wanted a cramped seat I would have booked Y !

Cabin crew filled in a form and offered 8k miles, although that is not even half a CDC now.

Surprised only 8k offered.
Last time that happened to me it was 15k.
Is this another stealth cut?

quote:Originally posted by HWVlover
quote:Originally posted by Jacki
T sauce and mayo - yummy [^]


No thank you.

Mustard...English...Extra Strong...Colmans will do nicely.

Yes Please
[y]


time for an update from the V room...I went for the mustard option. My good lady decided to have ketchup, brown and mustard...it takes all sorts

Only 8k miles? I'd be after a refund !

quote:Originally posted by tontybear
Only 8k miles? I'd be after a refund !


Shall we say I am awaiting a response from Customer Services!

Without wanting to get a bashing about the 'compensation culture' (I recall a recent thread where someone was severely castigated - unfairly in my view) I don't think 8k is sufficient. I only ask to get what I paid for and in this situation I didn't. A non-working seat is not a premium product. Yes, I am aware that there was nothing they could do about it in the air, hence me saying that the crew were very good.

Having said that, what would be an equitable gesture? Bearing in mind that is now 2 U/C trips in a row that there has been problems - and these are the first 2 that Mrs S has taken. She doesn't have a favourable view of U/C !

We shall see.

Spiceke

From what I recall the other thread was about what were, compared to yours, fairly minor items though I stand to be corrected on that recollection.

Your suit was clealy not working properly and that is what you paid for. You said yourself that the staff tried to help and that is commedable but they really couldn't do that much.

UC is sold on the basis of a lay flat seat but you couldn't experience that and to me that is a major failing.

Only you can say what would be an 'equitable jesture' based on the response from customer services. I can only say that if it was me and the seat was not working properly then I would want rather than miles.

If it was just a dodgly table then 8,000 miles would (to me) be ok.