Virgin Online Chat

Yesterday, while looking for flights on the VA website, I was presented with a button to start an online chat, which I did, and spoke to a very helpfully lady.

Today, while doing the same thing, I can't seem to find the online chat button anywhere to chat, meaning I have to call up to speak to an advisor.

What is the deal with this facility? Is it only available at certain times?

Thanks

[honey lamb]

quote:Originally posted by aspence7
Yesterday, while looking for flights on the VA website, I was presented with a button to start an online chat, which I did, and spoke to a very helpfully lady.

Today, while doing the same thing, I can't seem to find the online chat button anywhere to chat, meaning I have to call up to speak to an advisor.

What is the deal with this facility? Is it only available at certain times?

Thanks

VA or VS? VA is Virgin Australia, VS Virgin Atlantic

It's ok, It magically appeared again. It was VS by the way.

[HighFlyer]

I think I got an email announcing this new feature, though we always call FC anyway so it wasnt of much interest to me at the time. Will be interesting to see how useful/accurate the service is?

Thanks,
Sarah

I've used it and for miles spend stuff u just get referred to the phone numbers. Helpful for a quick question though.