Flying Club goes above and beyond.

Must let everyone know how great we think the Flying club is. We recently lost our 40yr old son suddenly at home. We are/were all FC members with not considerable miles in our accounts but enough. I rang customer service at FC to inform them of our sons passing and was immediately offered a transfer of his miles to our accounts, whilst this was what I was hoping for,it came without me even asking and at no cost to ourselves. This is why we always use Virgin whenever we can. oo) oo)

That's nice customer service - I only wish the circumstances had been different for you.

So pleased flying club dealt with you in a compassionate way, just so sorry to hear of your loss.

Alex

It is the level of service and compassion I would have hoped for - delighted it was the case. My thoughts are with you and your family.

[Nottingham Nick]

Condolences for your loss.

It is nice to know that at least one part of the administrative mountain, that inevitably follows a tragedy of this nature, has been handled well.

Nick

Condolances on your loss but glad to hear VS were compassionate.

Thanks guys. VA have always 'bent over backwards' as far as we are concerned, when we returned from LA in 2000 our son was very ill and we kept the crew on the plane for over an hour after we landed because we had to sort him out. They were so understanding and compassionate. Stephen was both mentally and physically disabled but VA have always cared.

As with everyone else here, I'm so very sorry to hear about your sad loss.

I'm heartened to hear of your customer service experience though - it's a good example of how things should be done.

Real kudos to Virgin here. I know I'm the sort of person who deals with adversity by trying to get control over the things I can - not sure if it's displacement activity but just the way I cope. And if you encounter what, at the time, appear to be jobsworths rigidly applying rules it can provoke a reaction beyond the matter being discussed - that anger needs to come out somewhere! So again, good on them for being sensitive to your loss.

Regards
R3dV

I am also very sorry to hear of your loss.

My wife {50} passed away last year and Virgin treated me just as well. I e mailed Flying Club to inform them of my loss & to query the position of transferring my wifes Flying Club miles to my account. I received a response to say that they would prefer to deal with such a sensitive issue by telephone. I called the number provided and cannot speak highly enough of the wonderful way my situation was dealt with by the gentleman that dealt with me.


oldboy

Great service, as I work in the customer experience field it acts like this really do ensure brand loyalty. It's good to hear VS practicing what SRB preaches.

Sorry to hear of your loss and hope that you use the miles for something enjoyable for you and your family.