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#754008 by hiljil
29 Aug 2010, 16:24
I had asked this question earlier as part of another post and have just wondered if I should have made it a separate topic!
Does anyone know anything about the closure of the IRIS registration booth at LGW south terminal and when it is likely to reopen please ?
Thank you.
hiljil
#754016 by hiljil
29 Aug 2010, 18:36
I do hope not !I found it worked so well !!!
hiljil
#754017 by PeterStansfield
29 Aug 2010, 18:45
I used to like IRIS - but have to agree that I don't think it will last. At Stanstead last week I asked where it was - and they said they ONLY had the Biometric system. I tried this week to use it in LHR T1, only to be told that 'it was down due to a building contractor cutting through the fibre optic'. Mind you the Biometric was ALSO down.

Basically I don't think there was a business model behind IRIS - they couldn't work out how to charge, whereas the encouraged early renewal to 'go bio' (rather than wait up to 8 years worst case for your passport to expire) is probably quite considerable - and can be made even more considerable by further cuts in staff / delays at borders...

Peter
#754021 by hiljil
29 Aug 2010, 20:11
Thanks for that info, Peter.Guess I had better renew my passport!
Regards
hiljil
#754643 by LV Jay
05 Sep 2010, 19:29
I havent heard anywhere that the iris system is being removed, the LGW south booth has been closed, but as I understand it is a temp closure and not perm.

I have been told that the iris booth in the north terminal remains open.

I love this system, it takes seconds to get through immigration providing of course the machine is working! A couple of weeks ago they did have a few issues with the south terminal machine, the person in front of me got trapped in there and required someone from the office to give it that all important kick and jab with a screwdriver - after that, it seemed to work fine y)

Long live IRIS!
#754662 by hiljil
06 Sep 2010, 09:46
Some hope on the horizon then ! The temp closure COULD be over by my next visit to LGW.
Oh. Just seen a pig flying by my window ......
#757558 by kensteve
12 Oct 2010, 19:27
Hi Darren
If you have been though South terminal at LGW Lately (I have 3 times in the past month) you will see that there is now only ONE IRIS machine there now there used to be Two.It was in service the green light on when i went to use it it said please seek Help.
Officer on Duty told me that it is going to be taken out of service altogether soon. as the Iris Program was not going to be continued :-(
Regards Ken
#757564 by kensteve
12 Oct 2010, 19:55
The fact that the registration point at gatwick south is Closed and has been for a few months and now only one machine does not look to good :-(

Do not think there is a message there somewhere that IRIS is not going to be around for long ????
#757709 by SRQ
15 Oct 2010, 00:52
I don't know about LGW but I was told by a friend who works at LHR that IRIS will be shut down in the near future v(

I loved sailing through the system and will miss it when it goes.
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