VS045 9th April now A346

Hi All

Had a 'schedule change' showing on the my booking page for the VS45 on 9th April. Rang VS as I couldn't see any time change and the agent confirmed that the only adjustment was from a 747 to an airbus 340-600.

Thankfully we've been automatically allocated 21AC in PE which is a relief as the seat map looked pretty choc-a-bloc on the larger 747.

Seem to be a few aircraft/schedule shifts a the moment, so might be worth checking your bookings. Wonder where the original 747 is going now?

I had the same thing happen to one of my bookings a few weeks ago. It would be nice if VS could email to let you know!

Luke

I wish my LAS flight would change to an LHR config 744...I am checking every day but no joy

I would never expect an email, that'd be totally impractical. To be honest was surprised at the 'schedule change' for an aircraft type change.

I'm sure someone with access to the VS summer schedule will be able to let us all know where the 747's are going!

I would never expect an email, that'd be totally impractical. To be honest was surprised at the 'schedule change' for an aircraft type change.

I'm sure someone with access to the VS summer schedule will be able to let us all know where the 747's are going!

An email would have been useful to clarify what the change was and would have saved you a call, no?

Changes to aircraft type and timings should definitely be emailed, nice and easy auto email would take no time at all.

[honey lamb]

An email would have been useful to clarify what the change was and would have saved you a call, no?

Changes to aircraft type and timings should definitely be emailed, nice and easy auto email would take no time at all.

This has been discussed on previous occasions. For starters, not everyone books directly with VS and so trying to track down all the various travel agents, websites etc would be extremely time consuming, not to mention that many of their passengers may not have email addresses or have given them to the agents concerned. In addition aircraft changes occur regularly for operational reasons and it is not unknown for aircraft types to change more than once on some flights depending on loads. It really isn't realistic to email every time there is an aircraft type change

An email would have been useful to clarify what the change was and would have saved you a call, no?

Changes to aircraft type and timings should definitely be emailed, nice and easy auto email would take no time at all.

This has been discussed on previous occasions. For starters, not everyone books directly with VS and so trying to track down all the various travel agents, websites etc would be extremely time consuming, not to mention that many of their passengers may not have email addresses or have given them to the agents concerned. In addition aircraft changes occur regularly for operational reasons and it is not unknown for aircraft types to change more than once on some flights depending on loads. It really isn't realistic to email every time there is an aircraft type change

For some people HL I disagree, sending off a SMS message when such things change to frequent fliers is pretty damned easy technically, and very low overhead. The question is should all fliers be included, or prioritise those who book directly and fly the most?

[honey lamb]

Ah well, perhaps for those in the rarefied heights.....

Mind you I have learned to look at aircraft types with a somewhat jaundiced eye on external websites and sometimes on VS itself. In the good old days when it seemed like the whole world was criss-crossing the Atlantic, when I was trying to book a flight to JFK, the VS website was showing all fights as using the A343 and even the Premier Team had it in their system. Of course that soon changed to the usual A346 and 747.

An email would have been useful to clarify what the change was and would have saved you a call, no?

Changes to aircraft type and timings should definitely be emailed, nice and easy auto email would take no time at all.

This has been discussed on previous occasions. For starters, not everyone books directly with VS and so trying to track down all the various travel agents, websites etc would be extremely time consuming, not to mention that many of their passengers may not have email addresses or have given them to the agents concerned. In addition aircraft changes occur regularly for operational reasons and it is not unknown for aircraft types to change more than once on some flights depending on loads. It really isn't realistic to email every time there is an aircraft type change

I hadn't appreciated that not every books direct, however, I believe where email contact is available this information should be communicated. I would say definitely for aircraft timing changes it is essential, aircraft type not so much.

I suppose part of this comes down to the messages VS use in MMB. as in my case, it told me the flight timings had changed which panicked me as tight connections, then after a call discovered just an aircraft change which not an impactable concern.

Much like the OP email would have saved a call, but you could also argue an easier solution would be accurate messages in MMB.

Luke

Yep, a schedule change was shown in MMB where the times were unchanged, which caused me the curiosity to need to call to double check.

I'm sure someone with access to the VS summer schedule will be able to let us all know where the 747's are going!

My moneys on MIA or SFO...

[honey lamb]

I'm sure someone with access to the VS summer schedule will be able to let us all know where the 747's are going!

My moneys on MIA or SFO...

Definitely to SFO as I'm booked to go there. Interestingly though, both Expertflyer and Expedia show my return flight on the A346 although the VS website shows the 747. Mind you that's not the first time that Expertflyer has got the aircraft type wrong

Interestingly though, both Expertflyer and Expedia show my return flight on the A346 although the VS website shows the 747. Mind you that's not the first time that Expertflyer has got the aircraft type wrong

The equipment type for the Flight Availability and Flight Details displays are from the equipment type that the airlines enter when they initially scheduled the flight. The airline may change it and not update that information. However what would be up to date is the equipment code returned with a Seat Map search as that is direct from the airline.

VS 45 keeps alternating between 744 343 and 346 depending on the booked loads. No point sending out a half empty 744 when a 343 can do the job.

This has been discussed on previous occasions. For starters, not everyone books directly with VS and so trying to track down all the various travel agents, websites etc would be extremely time consuming, not to mention that many of their passengers may not have email addresses or have given them to the agents concerned. In addition aircraft changes occur regularly for operational reasons and it is not unknown for aircraft types to change more than once on some flights depending on loads. It really isn't realistic to email every time there is an aircraft type change

I wonder if someone at VS was reading, and implemented a change over the weekend site shutdown? I just had an email notifying me of a timing change on the VS24 in May - I can't recall one similar before ?| .

I wonder if someone at VS was reading, and implemented a change over the weekend site shutdown? I just had an email notifying me of a timing change on the VS24 in May - I can't recall one similar before ?| .

They didn't bother to tell me about bringing forward by 2 hours the departure time of VS021 on 9th April.... v( I only found out when I went on to (re) check my seat allocation.

I wonder if someone at VS was reading, and implemented a change over the weekend site shutdown? I just had an email notifying me of a timing change on the VS24 in May - I can't recall one similar before ?| .

This will be great if it's actually happening for all. Good to see VS are coming into 2011 and no longer stuck in 2005! Email notifications are very easy to set up and cheap of course

Email notifications are very easy to set up and cheap of course

Yes but the PAX needs to give VS an up to date email address as well as read the email as well!

I overheard a conversation where a shop said they had emailed the customer about delayed delivery and the customer adamantly denied receiving it, they then read out the email address for the customer to say 'Oh I don't use that address any more!' yet it was still the shops fault !


Slinky - was there a 'I have read this and agree to the change' button for you to hit? When my Zoom flight time was changed by 5 mins I got an email and was required to hit such a button and then I received an email acknowledgement.

Yes but the PAX needs to give VS an up to date email address as well as read the email as well!

I overheard a conversation where a shop said they had emailed the customer about delayed delivery and the customer adamantly denied receiving it, they then read out the email address for the customer to say 'Oh I don't use that address any more!' yet it was still the shops fault !

[/quote]

Do you really think this will be an issue? Afterall there is a big difference to an airline booking vs. a shop. Especially as VS issue e-tickets when booking direct.

I understand it's never going to work for all, but email notifications to those customers who have supplied an email address is surely far better than the current lack of any notification?

It would be a move in the right direction but not a complete solution.

Luke y)

Slinky - was there a 'I have read this and agree to the change' button for you to hit? When my Zoom flight time was changed by 5 mins I got an email and was required to hit such a button and then I received an email acknowledgement.

No - I did that in 'Manage my Booking' on the outbound (VS19) but not for the return (VS24) - so this was new.