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#771900 by JCBR
19 Mar 2011, 00:08
I needed to change a booking yesteday but I do not yet know what date I want. To change is GBP90 but then if I change later to a date I actually want is another GBP90.
If I just no-show it costs me GBP140 so oddly no-show is better for me even though it deprives VS from re-selling the seat I knwo I will not use.
#771901 by tontybear
19 Mar 2011, 00:15
where does the £ 140 come from?
#771925 by JCBR
19 Mar 2011, 13:22
I also always thought that no-show meant you lost the ticket.
Last year I got my dates mixed up and went the wrong day for a flight from HKG. They told me I needed to pay the no-show fee and I could use the ticket within 12 months.

This is what they told me on Thursday this week for another flight. Just to check I called back and spoke to a different agent who surprisingly told me exactly the same. Must be used within the ticket validity - 12 months - and pay the no-show fee.

This is an 'S' ticket and I don't know that it applies to all classes. It is daft because it deprives them of the chance to sell the ticket to someone else who will turn up. They know I am not coming because I told them in advance I would no-show. The agent said that as they factory in a number of no-shows per flight which is why they over sell.

Yes you do have to re-book at the current price. In practice what that means is you are using the monetary value of the ticket. If the fight costs more you pay the extra. If it costs less you do ot get a refund. seems fair to me.
#771936 by seany
19 Mar 2011, 17:14
Hmmm, well if that is indeed true that is very useful information! I have a flight at the end of April that I was going to change for the £90, but I too don't have a date in mind. I'll see if VS give me the same answer they gave you.
#771937 by BuddingPilot
19 Mar 2011, 17:16
I just tried to check what "S" class ticket was and the link on the fare codes page is broken

the-toolbox/the-toolbox/fare-codes?code=S

Gives an error
#771941 by tontybear
19 Mar 2011, 17:51
Just to clarify

Did you tell VS in advance that you wern't going to fly or tell them afterwards?

I can see them allowing a rebooking if the former but I would have though that with the latter the raction to be 'tough'
#772148 by JCBR
21 Mar 2011, 17:19
I told them in advance but it did not count. The agent said I either had to change the dates or leave the booking active and no-show. They cannot cope with the concept of a no-show in advance ! (technically it would not be a no-show I suppose but anyway they didn't have an option for that).

As I mentioned I no-shoed for a flight HKG-LHR last year and re-activaytd that without any problem.
You used to be able to suspend a ticket even after booking when you did not know your dates but they said you could no longer do that (guess that is too close to being a full fare flex) so now the option is date change or no-show.
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