BAA plans £50m Heathrow investment to avoid snow chaos

From the BBC

Lots of issues for the Airlines to address too such as communication and taking proper care of their passengers.

BUT I also hope the Airlines don't start bleating on when the passenger service fees/landing charges go up (which they will more than likely have to) to pay for the new equipment.

A spokesperson for VS said:

“We are pleased at the pace of the inquiry and are not surprised by the heavy criticism levelled at BAA for failing to keep Heathrow open during that period of snowfall."

“As the world’s busiest airport and a vital gateway to the UK, the airline industry cannot allow this level of disruption to its customers to happen again."

“It is now critical that a process is established for properly analysing, structuring and prioritising the report's main recommendations and then implementing rapidly."

“However, the delivery of the report should not disguise the need for airports to place the customer at the heart of their business and deliver real value for money. Airlines rightly feel this responsibility but we too often shoulder the majority of the costs when failures outside of our control occur."

“The forthcoming Airport Regulation Bill gives the industry the opportunity to improve the current, inadequate, regulatory regime and ensure airports take more responsibility for providing a consistent high-level service."

BUT I also hope the Airlines don't start bleating on when the passenger service fees/landing charges go up (which they will more than likely have to) to pay for the new equipment.

such as a few of these

:w

Bill - I think that VS are a bit rich ! whilst not the worst they were/are still getting a lot of flack over their response to the things that they control directly such as communicaion with pax and processing refunds !