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#781565 by vizbiz
08 Jun 2011, 00:07
I'm on the 24 tomorrow to LHR; the flight goes after 9pm, and I wanted to ask if anyone knows what time the check-in desk is open for the flight? Does it stay open for the 24 after the 8 has gone, or does it re-open at a later time (and what time crucially???)?

Thanks.
#781567 by vizbiz
08 Jun 2011, 04:59
In addition to the question above, does anyone also know if it might be possible to check in for the 24 during the time when the check-in is actually open for the earlier 8 flight (as we're going to be at LAX way too early for the 24 as it turns out)?
#781573 by slinky09
08 Jun 2011, 07:53
I don't know, but check in in the US usually opens 4 hrs before the flight. The VS 7 and 24 are usually only about 3 hrs apart so the desks should remain open.

If you have plenty of time, and you can't leave your bags early, you could always go here?
#781578 by DragonLady
08 Jun 2011, 08:13
The last two occasions I've come home on the VS24 (the last being in March) I've checked in at about 5pm due to the unpredictable traffic in LA (and I've not been the first) so I don't think they close the desks after the VS8 (but I might be wrong).
Both flights are looking busy.
DL
#781602 by tontybear
08 Jun 2011, 10:06
If you look at the airport guide on the VS website it will tell you.
I remember it saying you can check in early (?8 hrs) before the later flight if you are in UC or are Gold
#781658 by vizbiz
08 Jun 2011, 17:09
Hmmm. Spoke to the FC this morning (PST) and asked that if the 24 was so busy (which it is) would changing to going earlier on the 7 help them because it would be slightly better to go earlier for me too (the 24 is oversold in Y and full in PE and the 7 has some capacity in PE and UC...

Their answer was "yes" it would probably help them if I went on the earlier flight, and it would cost me £130 GBP for the privilege as they had to make a "data change" to my booking. Well, the date doesn't need to change, just the time; would have taken them 30 seconds and re-typing of a half-dozen fields on their system.

But despite being a long-term Au I would still be charged £130 to help them by going earlier. So, needless to say, they can sort out the over-booking on the 24 themselves, and I'll save the £130 and wait and see if they then need to Op-Up Y and thus PE passengers to help make some room ): .
#781837 by vizbiz
10 Jun 2011, 09:37
Well, it once again proves that patience pays off...... decided not to take VAA's offer of a through-the-nose charge for a simple change and stuck with the original booking on the basis that an Op-Up might happen due to an oversold flight.

Nothing occurred in the NZ lounge (naturally) but on reaching the gate and having my Boarding Pass scanned... "Bing"!!! 11K will do nicely, thank you... ): (and to think I asked if I could use miles for an upgrade a number of times too) :D
#781854 by vizbiz
10 Jun 2011, 11:25
I actually rang them several times to enquire about both changing flights and also the possibility of upgrading with miles etc. Despite being a member with the flying club since 1994 and having Au status for a number of years, it just seems they are totally unable to join the dots up and make the right offer to the right passenger at the right time.

I design CRM and FF-related applications (for the true "major" airlines)and I think the VAA senior management (who appear to be only worried about "brand" and not increasing profit/revenue etc in a tough market) would/ought to have a fit if they knew of the sophisticated s/w their competitors are deploying that links FF activity to flights to bookings/to load-factors to offers and route profitability etc etc. VAA are now probably 10 years off the pace in terms of (lack of) sophistication of how and what they sell to their premium customers... ?| You'd think they'd want to do something about this really, wouldn't you? :(
#781855 by cooperman
10 Jun 2011, 11:42
vizbiz wrote:I actually rang them several times to enquire about both changing flights and also the possibility of upgrading with miles etc. Despite being a member with the flying club since 1994 and having Au status for a number of years, it just seems they are totally unable to join the dots up and make the right offer to the right passenger at the right time.

I design CRM and FF-related applications (for the true "major" airlines)and I think the VAA senior management (who appear to be only worried about "brand" and not increasing profit/revenue etc in a tough market) would/ought to have a fit if they knew of the sophisticated s/w their competitors are deploying that links FF activity to flights to bookings/to load-factors to offers and route profitability etc etc. VAA are now probably 10 years off the pace in terms of (lack of) sophistication of how and what they sell to their premium customers... ?| You'd think they'd want to do something about this really, wouldn't you? :(


I absolutely agree with your sentiments here. I am a sales manager in a completly different industry from yours but I think this is a definite lead for someone from yor sales team. A CRM system keeps me and my team on the ball.. VS should concentrate on their sales activity as well as the brand/product marketing , they both go hand in hand...sorry I'll come down from my sales speil now!.
#781856 by vizbiz
10 Jun 2011, 11:52
I think you only have to look at the problems with the web site up-time/down-time issues, content accuracy, joined-up thinking(not) etc to get a sense of how IT is seen at VAA. We've had a couple of indirect brushes with VAA but it's always been very clear that the focus is on building/maintaining the brand and IT always being seen as almost a necessary evil.

The more enlightened airlines have a truly sophisticated approach to CRM, and I really think VAA just don't grasp the potential value in investing in true modern technologies. How much this has to do with VAA having thrown IT "over the wall" to an outsourcer I don't really know.

Ultimately, you have to wonder if the people charged with growing sales/revenue/profit/market-share and competitive success have the requisite and up to date skills and level of knowledge of what's actually possible these days - you have to conclude they're simply not up to the job, as the RoI cases are well known and documented (if they are "up to the job" then it's not apparent...)
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