This is the main V-Flyer Forum for general discussion of everything related to flying with Virgin-branded travel companies.
#788582 by Freckles
16 Aug 2011, 10:15
Does anyone know how long it takes Flying Club to put the points onto your account from the Retail Therapy pre-order service? The (several hundred) points earned from my pre-order duty free on 2 flights I took in May still aren't showing on my account, should I be concerned? :?
#789270 by Freckles
25 Aug 2011, 15:08
Just to update this post; I phoned the Retail Therapy people and told them that my flying club account was still minus the points from my duty free and I was told that there was a bit of a problem with the information in May and lots of people didn't get their points during that time. They updated my flying club account immediately. y)

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