Wow, I don't recall making any sort of "sweeping statement" about airline staff? I was addressing the post above mine that I read as "tough cookies, you left it, it was up for grabs". I also said that I sincerely hoped it was a case of it being found and misplaces, as opposed to a member of staff taking it. I honestly have no idea what happened to it. We were one of the last pax to disembark (at the rear of the plane), so it very well could have been another passenger, but that isn't the most likely scenario.
Again, to reiterate, I was more disappointed that Virgin never responded to my inquiries. The goods themselves were easy to replace. I just feel that, as with any sort of customer service type issues, even a note to say "I'm so sorry we weren't able to help you with *x*" would have been appropriate. And the system VA has in place is the topic of conversation here, is it not?
I take full responsibility for leaving my bag on the plane. Do I wish someone had turned it in and saved me the cost and effort of replacing the goods? Yes, of course. Did I honestly expect the bag to magically appear? Not really.
Again, to reiterate, I was more disappointed that Virgin never responded to my inquiries. The goods themselves were easy to replace. I just feel that, as with any sort of customer service type issues, even a note to say "I'm so sorry we weren't able to help you with *x*" would have been appropriate. And the system VA has in place is the topic of conversation here, is it not?
I take full responsibility for leaving my bag on the plane. Do I wish someone had turned it in and saved me the cost and effort of replacing the goods? Yes, of course. Did I honestly expect the bag to magically appear? Not really.
