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#793122 by classlass
06 Oct 2011, 17:25
Hello,

As normal l am getting a bit confused ?|

I would like to pre order duty free for our flight in November....to be waiting for us on board.
I am aware of the limits, so just a bottle each plus 200 cigarettes each.

Have looked on Retail Therapy, but can't seem to find the pre order for our flight.

Help please would be much appreciated.

Many Thanks
#793126 by slinky09
06 Oct 2011, 17:40
I think what you do is order from Retail Therapy link on the VS Web site then choose the option for 'Inflight Delivery' ...
#793186 by mitchja
07 Oct 2011, 16:12
You can also book over the phone (which is the only way you are actually able to pre-order cigarettes). You cannot pre-order any cigarettes using the website.

First just call Virgin Pre-order (0870 190 3003) and select option 4 to request a brochure (or just get the products codes you require off the website)

Once you are ready to order, call the pre-order line again (option 1 this time) and place your order. You will just need your date of travel to hand. You can order for both the out-bound and/or the return flight legs at the same time.

You will then be sent a pre-order receipt to take with you on your flight, although don't panic if this does not turn up as the crew still have a list of pre-orders on every flight.
#793194 by classlass
07 Oct 2011, 17:24
Sorry for the double post....must be the wine!
Have just successfully ordered for on board delivery, very easy ii)
Mr CL will be dispatched to duty free for the cigs....whilst l enjoy my cocktail in the CH!
Thanks again for your help. :)
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