mpb91 wrote: we have to have abit more faith in VS.
Haven't actually heard a complaint yet about the J/Y set up on the LHR might have to dig through the forums. Must be working out though.
I know some people think VS do not listen to the passenger when they complete surveys etc but lets face it we will all have are 'niggles' as they are called on here. I for one simply cannot stand the smell of the breakfast when its being prepared. Tastes alright. However, I doubt it is VS not listening but more us assuming that our 'preference' is the correct one and that everyone agrees with us unfortunately we have to accept on some suggestions we may be in the minority
Unfortunately, it's experience of many years of using VS that makes us more than a little sceptical of these sort of changes to the VS onboard product. More often than not, VS have a potentially great idea, but fail in thier delivery, probably by paying too much attention to the bean-counters, and not enough to thier instincts.
I find it remarkable how you can claim that there hasn't been any kickback from the absurdity of having a J/Y mix upstairs - perhaps it would be worthwhile looking over the forums on here for proof of that. Needless to say it has precious little support on here - and I can't imagine any J class passengers enjoying the experience of seeing someone, who potentially, has paid ten times less than they have, being able to get off the plane first.
I think your being terribly optimistic to think that VS actually listens to it's surveys; the words I dread to read from any company are 'We have listened to our passengers' - as all it means is that they cherry pick the responses that fit in with thier pre-determined idea. The J/Y split is a prime example, but the other examples of this attitude from VS are legion.