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#806577 by THECOACH
31 Mar 2012, 16:20
Hi EVERYBODY,

Been trying since 1235 today to book seats on above flight- to no avail...flying PE and a bit of a special trip- we'd booked and paid for this over 8 months ago. We've been unable to book seats until today due to the MAN/LGW refurb situation even though i understand we'll still be on an unrefurbed aircraft tomorrow.

You ring the customer service dept and simply get told this is a problem weve known about for a while...you cant check in online nor can you book a seat.This is appalling in my view. i've been sat at the computer all day to try to ensure 3 of us are seated together and the system doesnt work...all you get told is "keep trying" it may work later

A Saturday spoiled when we should be looking forward to our holiday.
Get a grip VA ...if there's no reasonable prospect of the system working today why dont they simply announce all seats will be allocated at the airport? Poor in my view.
#806580 by Quick Hits 1c
31 Mar 2012, 16:38
Are you trying to do online check in or just book seats in Manage My Booking?
I know when we tried to do OLCI a few weeks back, it took a few attempts before we were allowed to complete.
#806581 by THECOACH
31 Mar 2012, 16:44
Hi,

Thanks for your reply

i'VE BEEN TRYING BOTH WAYS...PRIME AIM IS TO BOOK SEATS...we can checkin at airport

when you go on to OLCI is just comes up in red " unable to check in at this time etc etc"

Its getting to be a bit boring now.......
#806582 by Quick Hits 1c
31 Mar 2012, 16:50
Very frustrating. I'm sure you'll get seats together. If you get to check in early enough, try asking for row 75 upstairs in the bubble. This is the exit row and is only allocated at the airport anyway. These are the best seats upstairs in my humble opinion.
We're doing this route on Sunday 13th May. Hope the "issues" are resolved by then!

Have a fabulous time in LV.
#806583 by THECOACH
31 Mar 2012, 17:00
Thanks for that. Its our sons 21st birthday trip and we really wanted seats in the "bubble" ....as you say row 75 looks good if available.

Cant wait for Vegas.....
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