Anyone having difficulty with miles transfers?

Transferred from Tesco, no sign. Now transferred from Amex and failed - they're saying VS aren't accepting miles transfers. Just wondering if it's only me or a general VS IT issue? If it's the latter has anyone been advised when it'll be resolved?

[mitchja]

AmEx MR transfers are normally almost instant now. Have you tried logging out and then back into your FC account?

Did mine last night with Tesco and they were credited this morning. y) I would deffinately chase this up. Linda

Thanks for the replies. It appears that no Amex transfers worked in the last few days. Apparently it may now be working but my miles are still stuck in limbo. They're going through it one transfer at a time to resolve but they don't know if they will go back to Amex or credit my VS account and when. Brilliant v(

That is very poor. I hope you are not waiting for the transfer to book reward seats?

That is very poor. I hope you are not waiting for the transfer to book reward seats?

Yes - it's been stressful!

Hi

I had same problem yesterday. Miles left Amex, not accepted by Virgin, and lost in limbo

Nice man at AMEX sorted it within 15 minutes

Regards

Peter

Hi

I had same problem yesterday. Miles left Amex, not accepted by Virgin, and lost in limbo

Nice man at AMEX sorted it within 15 minutes

Regards

Peter

Thanks Peter, were the miles returned to Amex or credited to VS as originally transacted? The VS agent I spoke to had no idea which would happen (and Amex said it wasn't their issue to deal with).

McMaddog

The Nice man at Amex asked me what I wanted - Miles back to AMEX or sent to Virgin. I chose Virgin. 15 min later he phoned me and asked me to check that I could see the credited miles on my Virgin account - which I could

Regards

pPeter

McMaddog

The Nice man at Amex asked me what I wanted - Miles back to AMEX or sent to Virgin. I chose Virgin. 15 min later he phoned me and asked me to check that I could see the credited miles on my Virgin account - which I could

Regards

pPeter

Thanks Peter, you obviously speak to the best! I really needed to book today so I took the plunge and transferred my remaining miles ... Failed! Rang Amex, who re-credited and they tried again ... Failed! Rang Amex who re-credited and tried again ..l success! So, finally I have the flights booked, who knows when I'll see y original points again (or even in whichever account!)

To assist anyone else, it seems from the error detail they're seeing that the VS IT system is flakey and the transfer from Amex is mostly timing out.

McMaddog

Glad to know it ended happily - enjoy your trip!

Peter