VS019 LHR-SFO 31 AUG 12 (Upper Class)

This is a Trip Report from the Upper Class cabin

Ground Staff

Food & Drink

Entertainment

Seat

Cabin Crew

Sadly our 10 day holiday came to an end. We had an amazing time celebrating my BF's 50th birthday. I had surprised him with a drive pick up at LHR to our hotel on our arrival so we decided to have a car bring up to the airport on our return trip.

This was my first time flying VS Upper Class out of Heathrow and we had asked out drive to bring us to the Upper Class check in and found out that we weren't eligible. This was a misunderstanding on my end so it wasn't a big deal.

Once we checked our bags we moved very quickly through to Upper Class Security and the lounge after a quick stop to pick up some shortbread in duty free.

We loved the lounge. We both chose to eat off the buffet. They had a fantastic selection of meats, cheeses, fruits and bread. We settled in with our breakfast, coffees and made spa appointments. Steve had a facial (first) and I had a mini manicure. We weren't sure about tipping for service so did anyway.

Our flight was called. Once at check in I was pulled aside after Steve went straight through. Uh oh...It took a few minutes for someone to come over and explain that my seat 15A had a broken Vport and would we like to change our seat to 20 and 21G. If not I could get a DVD player. Since it was a day flight home, we opted for the seat change and I was very happy to be asked. The attendant told me that give we were in the quiet part of the cabin they didn't want to move us without our permission.

We settled in and were greeted by the FSM as soon as the seat belt sign went off. She was very friendly and was part of the service.

We had our crisps (salt and vinegar) my favorite and the menu's handed out. We both ordered the onion soup and the beef. The amuse bouche was a yogurty mint disc. It tasted better than it looked. Our dinner was fine. The dessert of chocolate cake with carmel sauce however was my favorite including most desserts I had while on my vacation. I am a sucker for a moist chocolate cake.

I would say V port while worked isn't as intuitive as I would have liked. The Virgin America planes have touch screens and with the manual control it was easy to have to start at the beginning with the press of the wrong enter key.

After a long unexpected nap I woke up in time for tea. It was a nice ending to a smooth easy flight. This plane seemed a bit less worn than the flight out of SFO.

We were right out of the plane and through customs and our luggage came out very quickly.

We took another bag by accident and left one of ours and Virgin called immediately and it was sorted out within 30 minutes. Luckily San Francisco is a 20 minute ride to the airport.

All is all, our experience was fantastic on both flights. I would absolutely fly Virgin again and want to thank you all for your insights and information in preparing for this trip.

Best
Sandi

Glad you had a great trip . Had you pre- booked the UC Check in Wing for the return trip as it has to be pre- booked in advance for security reasons?
DL

Nice TR, glad you had a good time here in London

There have been a few probs with the IFE on recent flights sadly, something their engineers will no doubt look into Good to hear the FSM and CC were on form too, it definitely makes the flight.

That chocolate and caramel pudding is amazing... did you try to grab seconds?

Thanks for posting

[buns]

Sandi

Thanks for a lovely TR

Glad you had a great time in the UK and honoured that you found V-Flyer a useful source of information.

So pleased that you both managed to get treatments in the Clubhouse and you are amongst friends in tipping for the service. Whilst the therapists do not expect it, thet do appreciate it when a passenger acknowledges their efforts

So, saving up now for that next trip?

Thanks once again

buns

The amuse bouche was a yogurty mint disc. It tasted better than it looked.

Often the way with amuse bouches...

I would say V port while worked isn't as intuitive as I would have liked.

I think we have to remember that it's a decade old system; UI technology and our expectations of same have both come on in leaps and bounds since it was introduced.

Thanks for the TR; I'm delighted that the experience seems to have met the expectation!

Thanks for the TR, sounds like you had a great trip

We are totally saving for the next trip. Already making plans to do more neighborhoody types of things.

I so wanted another dessert, but I also managed to bring home extra pounds!!

Thanks again, hopefully I can help future travelers

Sandi

I am enjoying these "TR"s, as you call them :-) I almost felt like I was there.