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#822921 by ajb69
06 Sep 2012, 14:20
i am with John Lewis (Greenbee as was) and mine says:

1. the failure of other public transport or
2. an accident to or breakdown of the vehicle
you are travelling in or
3. an accident or breakdown occurring ahead
of you on a public road which causes an
unexpected delay to the vehicle you are
travelling in or
4. strike, industrial action or adverse
weather conditions.

(Looking at their website, there are two policy wordings, the other of which does not cover this, so do check which applies to you at the quote stage.)

From personal experience, I have unfortunately had to make several claims with John lewis and every time they have paid up without issue - including one claim made over a year after the event (long story). They've paid out about three thousand pounds back to me in all, without quibble.

I hate to say it, but you get what you pay for. JL costs me abut 100 quid a year for an annual policy; I could get a policy for 20 quid, but somehow I doubt I'd have had the same easy claim process with them.

One thought is that most policies which do cover this seem to need a report from the police or some such attesting to the issue; I do wonder how easy this would be to get. I remember a colleague of mine having his hand luggage rifled through just before he got on the plane; because he didn't report it to the police while in the departure lounge, and get a crime reference number within 12 hours, he wasn't covered (Insure and Go, I think it was). The worst thing, on reading the policy, was that he had to have a crime number even if he just mislaid his luggage - so the entire lost luggage cover was frankly worthless as the police would never oblige!

Drew
#822925 by caspaton
06 Sep 2012, 14:54
I just read John Lewis, and no, it doesnt cover it now. Yours might be an older policy, but look:



If one of the following takes place during the
period of insurance, you will be covered for the
cost of reasonable extra accommodation (room
only) and travel expenses to allow you to carry on
with your trip if you arrive at your international
or final departure point too late to board your
booked scheduled transport which departs
without you:
1. Labour dispute or protest, mechanical
breakdown or bad weather which interrupts
your scheduled public transport services,
including booked connecting flights.
2. An accident or breakdown involving the car in
which you are travelling in during the period of
insurance and which causes you to arrive at the
airport, port or station you are leaving from too
late to start the journey you have booked.
#822931 by ajb69
06 Sep 2012, 15:51
Sorry about that, I'll have to look to change when my policy renews in a few months then.

The other insurer who might be worth looking at is Hiscox, who have a good reputation for claim management - their policy states:

the public transport in which you are travelling is delayed (you must obtain written
confirmation from the transport company);
b) the vehicle in which you are travelling being involved in an accident or breakdown,
or you being delayed as a result of a major accident on a motorway. In the event of a
claim due to vehicle breakdown or a road accident, you must obtain a police or
roadside assistance report;

So only motorways, but if it's an A road I guess you can normally take a diversion. Still that irritating clause about getting a police report though.

Drew
#822934 by blindman
06 Sep 2012, 16:01
Darul wrote:Update!!!

It all started again with them telling us are ticket couldn't be changed, we told them about our daughters medical condition they still said no, but as we always carry her medical records with us at all times just in case they are needed, we showed them her folder. From that point it all changed, they went to get the supervisor who then told as that as long as my daughter was cleared by virgin medical then they would give us tickets.


What's the medical condition got to do with the fact that you missed the flight and were lucky to get another one for free?
#822938 by deep_south
06 Sep 2012, 17:29
I guess we need a lawyer to "interpret" these conditions - for example, if you are delayed in a traffic queue after an accident, are you "involved" - maybe not sctively, but the consequences do involve you.... why else would they say: "Claims due to YOU allowing insufficient time to complete YOUR journey to the departure point" as an exclusion...
#822950 by caspaton
06 Sep 2012, 19:39
Blindman thats what I was thinking... just didn't want to start a debate.

Fact is, if you're 100 miles away, it might be a sensible idea to leave really early...

I'm going to look at Hiscox, they do my home and business, had no idea they did travel so I'm happy to do that!!
#822969 by Katy837
06 Sep 2012, 23:00
Hi, first post here! My insurance is with Columbus Direct and says the following:

"1. the vehicle in which you are travelling being involved in an accident or breakdown or you being delayed as a result of a major accident on a motorway;
2. the public transport used being delayed.
Conditions
1. In the event of a claim due to vehicle breakdown or a road accident, you must provide a police or
roadside assistance report.
2. In the event of a claim due to a major accident on the motorway, please obtain written confirmation of this
from the Highways Agency. If the accident occurred on a minor road, please obtain written confirmation
from the local council.
3. In the event of a claim due to delayed public transport you must provide documentation from the
transport company, confirming the period of and the reason for the delay."

It's quite reasonable on price too.
#823003 by pjh
07 Sep 2012, 08:18
All of this is great information.

Katy837 wrote:2. In the event of a claim due to a major accident on the motorway, please obtain written confirmation of this
from the Highways Agency. If the accident occurred on a minor road, please obtain written confirmation
from the local council.


Using the most recent post as an example (Katy - hope you don't mind) has anyone ever made a claim and attempted to get such confirmation from the Highways Agency or the local council?

I'm also intrigued about the definition of "major accident". A minor shunt on the M25 (bent metal, no one hurt) can produce major delays.
#823026 by DoomWolf
07 Sep 2012, 11:05
Katy837 wrote:Hi, first post here! My insurance is with Columbus Direct and says the following:

"1. the vehicle in which you are travelling being involved in an accident or breakdown or you being delayed as a result of a major accident on a motorway;
2. the public transport used being delayed.
Conditions
1. In the event of a claim due to vehicle breakdown or a road accident, you must provide a police or
roadside assistance report.
2. In the event of a claim due to a major accident on the motorway, please obtain written confirmation of this
from the Highways Agency. If the accident occurred on a minor road, please obtain written confirmation
from the local council.
3. In the event of a claim due to delayed public transport you must provide documentation from the
transport company, confirming the period of and the reason for the delay."

It's quite reasonable on price too.


My first post as well! Hi all!

That's exactly the same wording as on my policy with Club Direct. I assume they mean 'Highways Agency' or equivalent in whatever country it may happen in. Finding out who to get confirmation from may sometimes prove tricky, particularly in a non-English speaking country. However. at least the provison is there to make a claim if necessary.
#824097 by Kavanne
16 Sep 2012, 02:24
I have a question... If we are on a 'virgin holiday' and our shared coach transfer was delayed for the above reason, would we also be screwed? Or would they be more accommodating as we booked a whole package with them?
#824112 by gumshoe
16 Sep 2012, 09:35
Kavanne wrote:I have a question... If we are on a 'virgin holiday' and our shared coach transfer was delayed for the above reason, would we also be screwed? Or would they be more accommodating as we booked a whole package with them?


No, it would be Virgin Holidays' responsibility to get you home as it would be their fault for not allowing sufficient time to get to the airport, not yours.
#824130 by Kavanne
16 Sep 2012, 12:27
gumshoe wrote:
Kavanne wrote:I have a question... If we are on a 'virgin holiday' and our shared coach transfer was delayed for the above reason, would we also be screwed? Or would they be more accommodating as we booked a whole package with them?


No, it would be Virgin Holidays' responsibility to get you home as it would be their fault for not allowing sufficient time to get to the airport, not yours.
Ah ha! I knew there was a reason I booked a package. Very reassuring! Thanks :)
Virgin Atlantic

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