[RANT] Just received this months mobile bill (Vodafone) and was astounded by how much it cost me to call Virgin Upper Class on the following number: 08445 791111. I had a return first class ticket on Malaysia Airlines booked through the Upper Class Team using my miles, I then found it had dissappeared from my booking area within my account so called up the UC Team. After being on hold for a total of about 2 hours across 10 different calls (one call I was put on hold for 25 minutes and then asked to call back later total call time was 35 mins, of which I spoke to an agent for 4 minutes cost of £10). Anyway, it turned out that there was an aircraft change on the return segment and I had been moved to business and they needed to resync the booking. Of course, then when I enquired about the return of some of my airmiles and taxes as I had been downgraded and therefore it cost less etc they said yes we will sort that... and to date, a month later nothing. I am not prepared to call up and be left waiting as I have in the past, no one has ever called me back despite promises. I have been cut off more than I can care to count on a hand. I am a polite person and have worked in customer services in the past so can understand a bit, but this really is awful. Theres no point me continuing calling to try and sort it out as my time is costly to myself along with the cost of the call, it outweighs what I am entitled to back from Virgin and its just a shame. Its left a very bitter taste in my mouth and the return UC ticket to JoBurg I was planning in the new year will be going to another airline. [/RANT]
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