**sigh** ok then deep breath folks ....
The Bellagio.... last time I stayed there was two years ago - my info a bit dated??
Check in was really good and some of the good ol english charm managed to get myself and the group checking in fountain view centre rooms.... a really excellent piece of customer service on the part of the front desk staff and they really bent over backwards to help myself and the lads I was with. y) y)
Unfortunately the customer service stopped there.... the casino staff were rude and very short with us and others around us.. one of the group never gambled before and was asking advice and how to play the games.. at the Wynn, the Encore, Palazzo, Ariel, Monte Carlo, Mandalay, even the TI the dealers and croupiers had been very cheery and up to explaining to a vegas first timer and also playing along with us 'old hands' so to speak - the Bellagio.. none of that, one dealer even suggested that if he did not know how to play then he should vacate the seat so others could play.. needless to say pit boss alerted and dealer disappeared, 'shift change' supposedly!! Next dealer not much better but at least not openly flippant and rude - arrogance of the location abound unfortunately.
Restaurant staff.. heard we were British and avoided us like the group of rabid lepers that we were... several words with manager and yes a server appeared to offer us a drink... then disappeared. n( n( n( Manager approached again, apparently it was his break too!!!! Well next couple of servers that came along, threw food across the table - at least they were called on that one without prompt.. they were also moody beyond belief that sitting there for the hours we were, I even started to feel sorry for myself!! Never again..
Buffet selection was a tad basic but to be honest on that one, after experiencing the buffet at the Wynn, all others are far inferior
As for the luxury part.. maybe once upon a time, but with half hanging off door signs and areas of missing wall paper I would not call it the best offering on the strip - ever since Steve Wynn sold it to the MGM group there have been massive cutbacks in the decor maintenance and they are gambling (apt word for the town) that the tourist draw of the Bellagio will keep them busy... appears to be working, but without some serious changes I will not be staying there again.
I am glad that the two reviewers above me managed to get good experience at the Bellagio, I however did not.. As everywhere I guess... some good, some bad ii)
Funnily enough, that all said, I have had worse experiences at the TI involving the bleach habit of the cleaners and the Imperial Palace, where most of the staff spoke only Spanish, which thereby made asking where our mattresses had gone all that more entertaining...
Personally speaking, with the Bellagio's complacency shining through, I would try the MO .... it's a new hotel so, I would hope, everything is up to date. More so, it is a non casino hotel so you have somewhere to escape to after all the hum drum of the rest of the strip. In addition to this, in order to compete in real terms the service offering would have to be excellent - that alone would be a massive draw in my book. y) y)
Whichever one you chose, I hope it works out and hell now I have stopped confusing the MO with the Imperial, I am def drawn back there..... now if only I could find some time off in the next 6 months

Hope you enjoy planning the trip 8D