Survey

Odd. Just been sent a questionnaire from VS (or more likely a company working for VS) about a flight I took back in 2011. My one and only ACC.

Good to see they are on the ball

I wonder if in the light of their current malaise, they are asking how much we all enjoyed flights two years ago, and then they plan to publish the results saying how fab they are now?

Or am I a cynic?

?|

[mitchja]

I got this as well. It's does seem to be a 'service then compared to now' survey.

They got my thoughts about my most recent flight which was into MAN and a remote stand !

Not got this one yet..
Received the one about the Freddie Awards though

You know what VS, I will vote for you in the Best Redemption Activity category if you free up one of the 7 UC seats available from JFK on Sunday for redemption usage

I was asked about a flight in 2010 !

[mitchja]

Just noticed this at the bottom of the email:

You have been randomly selected to take part in this survey from Virgin Atlantic customers who completed their onboard customer satisfaction survey (‘Xplane’) and agreed to be re-contacted to take part in future research.

Just had the same about an 2011 flight. Handy that I've just returned from one

David

Just had the same about an 2011 flight. Handy that I've just returned from one

David

Ditto on both counts.
Dl

Not just me then

Just given them both barrels re my last flight as well. Customer services are now just ignoring me... nice.

[honey lamb]

I got one from my SFO flight in the summer

I got one as well for MIA/ LHR UC in 2011. I remember this being a good flight and therefore a good survey. Was everyone else's UC and was it a good survey?

Got this email request too this week for a flight taken in Jan 2011 in PE

If this is as mitchja noticed a study in how much they have changed, then that has to be applauded, if they do something about it. My ACC in 2011 was really good, my last three flights in Dec 2012 were dreadful....

Me too, Jan 2011.

ACC ?,
Sorry ,still a relative newbie
Blacky

Was asked about a flight I had taken in June 2011.....then I counted up how many flights I have taken since that date......I clearly spend too much time in the air!!! :0

Jon

VS does seem prone to surveyitis - does anyone believe anyone at VS takes any notice of the responses?

VS does seem prone to surveyitis - does anyone believe anyone at VS takes any notice of the responses?

Will no doubt be used as a graph on an insignificant presentation and some ending commitment to brief staff on the importance of customer service.

[honey lamb]

Ooops! I misread the email and missed that fact that it said 2010!

Was asked about a flight I had taken in June 2011.....then I counted up how many flights I have taken since that date......I clearly spend too much time in the air!!! :0

Jon

I know that feeling! Some weeks I manage three or four short hops there and back and it gets hard to distinguish between flights. It's bad when not just valet parking but security at t5 recognise you.....

ACC ?

Airport code for Accra, Ghana

Regarding all these questionnaires being sent along..... I am beginning to feel left out :#

[buns]

Just got mine and as the crunch question is to ask whether VS has got better or worse since the flight yanks ago, it can't be all bad

One hopes that the consensus of opinion is enough to get VS to take note

buns