Good VS Customer Service? OMG

My first post, so be gentle...

I have moaned quite a bit about VS over the last few years, and stopped flying with them altogether a few years ago. However recently I have been charged to fly a whole bunch of high strung thespians across the pond and thought I would check out if VS have improved at all.

I haven't taken the flight yet, but over the course of the UC booking, I came to talk to someone in VS customer service who actually wanted to listen to me and the reasons I had stopped flying VS a while ago.

I brought up the train wreck that is the website, the inconsistency of service in the air and many other matters that other Vflyer posters have mentioned.

It is rare that I come away from dealing with any company, feeling better, but this was an exception. Credit where it's due.

Let's just hope my flight next month is also a pleasant surprise.

Hi Rattlesnake

It's really good to hear that someone in VS cares. I desperately hope that this is a sign of things changing - my experience over the last few months has been one of 'we don't care, we don't listen, we just take you for granted' - so to hear that someone has had a better experience is great.

Sorry to report that the impression I got was beleaguered, conscientious employee doing their best in the face of intransigent management.