Say hello to Little Red!

SRH the point being made was that it would be good for Virgin to give the reason.. it causes less upset.

I have noticed that the bit about avoiding T3 security has been removed from the website...

I would never have guessed it was 6kg and have never been challenged on it before. Mind you,I've gone on weekends way with hold baggage of less than 10kg!

[
Are these reasons given when long haul flights are re-scheduled? No. They have been re-scheduled because they've been re-scheduled.

Sorry but I am finding some of your posts overly aggressive.

If you are posting officially on behalf of VS then you are not creating a very good impression.

Many of the complaints I see about VS on here and Face Book are that VS are absolutely appalling at communicating anything to its customers whether it's a flight reschedule, when people can request seats or even baggage allowance.

People do understand that things may need to be changed and that things go wrong but they need to be be told why and that efforts are being made to put them right. And they need a proper apology and explanation. At times the VS response is 'tough' or 'because we can' with very little in the way of an actual apology and empathy.

The website is still a mess (how long have they been rolling out the 'new' design?) and often provides inconsistent information and there are numerous broken links (and they don't even fix the ones they have told them about) - ditto with spelling and other basic mistakes that should be spotted before they are uploaded - does VS even own a dictionary or have access to spell checkers??

(Though they have corrected the reward seat calendar that had been broken for months)

They have been told that H fares in PE are stating that they are upgradable when they are not yet are waiting two weeks to correct their own website. If I was in business and someone pointed out an error on my website I'd be correcting it that day.

VS have a massive marketing operation but what they don't appear to have is a communications department.

Tontybear wrote

Sorry but I am finding some of your posts overly aggressive

Seconded --- I was thinking this myself, I doubt SRH is posting officially but I think is taking an official line, i.e.these things happen and you don't need know why. v(

Tontybear wrote

Sorry but I am finding some of your posts overly aggressive

Seconded --- I was thinking this myself, I doubt SRH is posting officially but I think is taking an official line, i.e.these things happen and you don't need know why. v(

But isnt it quite clear why? They have gone from 3 to 4 flights so presumably some schedule changes occur.

Anyway - lets not crucify someone that provides decent info to this site just for being direct. I havent felt it anything more than that.

Sorry but I am finding some of your posts overly aggressive.

Glad I'm not the only one. I did feel the "but surely this is common sense" one read in a way that could of implied 'you're stupid'.

It is nice to have someone from VS here, but also nice to have friendly replies, even if you disagree.

SRH, any info on the T1 to T3 bus transfers? How do they skip flight connections security? No-one else does. Or was that a mistake, it has now been removed from the website.

But isnt it quite clear why? They have gone from 3 to 4 flights so presumably some schedule changes occur.

The main part of the "complaints" was that VS don't give a reason to the customer when they tell them of the change.

How hard would it be to say, for example, "Due to adding an additional daily return on the LHR-MAN route, we have had to change the timings of your flight, sorry for the inconvenience caused."?

wwings wrote

But isnt it quite clear why? They have gone from 3 to 4 flights so presumably some schedule changes occur.

Anyway - lets not crucify someone that provides decent info to this site just for being direct. I haven't felt it anything more than that.

I feel it only has become clear why, as the comments have been posted, the original poster stated there was no reason given.
The replies were very direct, SRH would not make a very good family liaison officer!

It was not my intention to crucify, and I don't think my comments were that strong anyway, but to clarify I very much value Still Red Hot's posts and also dearly miss Tinkerbelles comments, inside info is invaluable and the posts always of interest [as this post has proved]

But isnt it quite clear why? They have gone from 3 to 4 flights so presumably some schedule changes occur.

The main part of the "complaints" was that VS don't give a reason to the customer when they tell them of the change.

But do most airlines?

They seem to just make the change and (hopefully) advise you of it.

PS...I'd also like info on the T1-T3 transfer....

But do most airlines?

They seem to just make the change and (hopefully) advise you of it.

PS...I'd also like info on the T1-T3 transfer....

I doubt most airlines do. But does that make it good customer service? It's not going to cost anything to give a simple explanation.

Tell a customer that there are no trains running and they get annoyed/upset/angry. Tell a customer there are no trains AND that it’s because someone is ill on a train ahead, and they are less upset.

Have to say, I was on EK4 last night; the incoming flight came in late from Dubai. Even before it had landed, we were getting updates on where it was, why it was late, and how they were trying to ameliorate the delay. On board, we had the same message re the delay. Perfectly done.

But isnt it quite clear why? They have gone from 3 to 4 flights so presumably some schedule changes occur.

The main part of the "complaints" was that VS don't give a reason to the customer when they tell them of the change.

But do most airlines?

They seem to just make the change and (hopefully) advise you of it.

PS...I'd also like info on the T1-T3 transfer....

The problem is that when they say "well no-one else does it", then it is a race to the bottom. Good customer service is really not that hard despite all the gurus out there coining it in by pretending it is a black art. It isn't. Just tell people what the problem is, and if you don't know - then tell them that too.

Evening,

Please can anyone advise me if you are able to assign your seat on these internal flights ie Is it the usual 90 days through 'manage my booking' or..OLCI only?

Many thanks.

[mitchja]

Yep, VS domestic flights are just the same as international flights having the 90 day rule applied to them.

Thanks very much James

Been using BA MAN/LHR shuttle every 10 days for over 2 years, am about to book my first Little Red flight woowoo

[mitchja]

Once the seat map opens, the only row that is blocked out is the front bulk head row and the middle emergency exit row(s).

Not sure yet, but if anything like BA flights, the front bulk head row may open up a few days before OLCI opens? Mind you BA seem to block the first 6 rows upto that point on domestics now for some reason.

So glad I can now use VS to get to/from LHR as I hate LHR T5.

Thanks James all booked and bagged my seat 2F (yes Im sad)

Plus you're correct BA do block out the first 6 rows or so until 3 days before your flight then all front rows including bulkhead open up. I'm not sure if they're open to everyone then or just frequent flyers.
As soon as the seats open up I'm there - I like to first off and on my way...

Just to add I prefer T5 I can get on my way very quickly from there, its become my second home in recent years haha

Have to say, I was on EK4 last night; the incoming flight came in late from Dubai. Even before it had landed, we were getting updates on where it was, why it was late, and how they were trying to ameliorate the delay. On board, we had the same message re the delay. Perfectly done.

To be honest I think most airlines give updates like that when there is a delay on the day or happening "now".

What I was referring to was the schedule changes that are done weeks or months in advance. Most airlines don't tell you why they have changed the schedule in that situation.

Don't know whether I'm being blind or just being stupid but have they named the aircrafts for Little Red yet?

Bit confused with my MAN-LHR flight on 31st March, selected 2D when seat map just opened yet it has disappeared for some reason and somebody else has it? Connecting to fly to EWR then. Where am I supposed to go once I land to catch this bus that takes me from T1 to T3?

Don't know whether I'm being blind or just being stupid but have they named the aircrafts for Little Red yet?

They have -

Queen of the Cobbles,
Tartan Lass
Maggie May

Plus one more that I've forgotten.

[honey lamb]

Connecting to fly to EWR then. Where am I supposed to go once I land to catch this bus that takes me from T1 to T3?

I suspect that the bus will be waiting at the gate and you will disembark by the rear steps. This has been happening with the EI flights ever since T2 was demolished. Passengers with through-checked luggage are asked to wait on board and then disembark to the rear.

Connecting to fly to EWR then. Where am I supposed to go once I land to catch this bus that takes me from T1 to T3?

I suspect that the bus will be waiting at the gate and you will disembark by the rear steps. This has been happening with the EI flights ever since T2 was demolished. Passengers with through-checked luggage are asked to wait on board and then disembark to the rear.

Ah thanks, I've never even flown to/from Heathrow so wouldn't know

Connecting to fly to EWR then. Where am I supposed to go once I land to catch this bus that takes me from T1 to T3?

I suspect that the bus will be waiting at the gate and you will disembark by the rear steps. This has been happening with the EI flights ever since T2 was demolished. Passengers with through-checked luggage are asked to wait on board and then disembark to the rear.

Do EI buses go to T3? Does the bus avoid Flight Connections? And if it does, where do you enter T3?

?|

[honey lamb]

Connecting to fly to EWR then. Where am I supposed to go once I land to catch this bus that takes me from T1 to T3?

I suspect that the bus will be waiting at the gate and you will disembark by the rear steps. This has been happening with the EI flights ever since T2 was demolished. Passengers with through-checked luggage are asked to wait on board and then disembark to the rear.

Do EI buses go to T3? Does the bus avoid Flight Connections? And if it does, where do you enter T3?

?|

I don't know as I've never taken it but I suspect it goes to Flight Connections as the passengers on board would be flying with airlines going from all the other terminals. I've just seen the bus waiting airside for the plane to arrive.