Thought I'd recount this recent experience of a collegue flying with BA for a number of reasons:
a) It's quite funny - sort of
b) It gives us a reason to debate BA customer services (do we need one)
c) Would be interested in other people's comments.
Names and dates (but not the airline) have been changed to protect the innocent.
My collegue, Mizz X, was travelling WT+ (fully flexible) from North America to LHR - I believe she was occupying an aisle seat in a bank of 3 seats. Seated next to her (in the middle seat) was a gentlemen (Jim) and next to him his wife (Mable).
About 2 hours into the flight, just towards the end of the meal service, as she was watching an inferior IFE system, she became aware that the wife seated 2 seats away was slapping the gentlemen to her right round the face rather vigourously shouting -'WAKE UP!!, WAKE UP!!' or stronger words to that effect. The gentlemen in question was out cold, and I might add, he hadn't finished his meal. Mizz X being the concerned passenger that she is leaned over to ask if she could help. Unfortunately it was at this point that timing played a cruel trick as it was also at precisely this moment that said gentlemen open his eyes, followed in quick succession by his mouth and then his stomach. Miss X was therefore extremely disturbed to find herself wearing not only her business suit but also most of the contents of his dinner tray - although - and this is the kicker - not directly from his dinner tray.
Much comotion ensued, passengers flustered, Stewards bustled and my Mizz X stood cottemplating the meaning of life. It was while contemplating the meaning of life that Mizz X realised that Gentlemen Jim had consumed both sleeping tablets followed by two gin and tonics which may have gone some way to explaining his (and indeed Mizz X's) state. As the dust (as it were) settled the crew began to sort out where to seat the now homeless passengers. as both Jim and Miss X's seats were not entirely habitable. To cut a long story short - Both Mable and Jim were moved up to First where she believes they had a very comfortable flight. Miss X was told that they had no other clothes for her to change into but was offered a seat in WT+ which was defective (I belive the IFE was faulty) but was at least dry.
Now you may ask if Mizz X recieved anything for this little inconvenience and the answer is yes. She was kindly told to send her cleaning bill to BA who would be pleased to pay. It's now about 2 weeks later and she's still waiting.
The point of all this is that Miss X is quite willing to put all this behind her, I can't really be bothered she says. Is she right and should she put this all behind her or should she kick up (pardon the pun) a stink.
Phil
a) It's quite funny - sort of
b) It gives us a reason to debate BA customer services (do we need one)
c) Would be interested in other people's comments.
Names and dates (but not the airline) have been changed to protect the innocent.
My collegue, Mizz X, was travelling WT+ (fully flexible) from North America to LHR - I believe she was occupying an aisle seat in a bank of 3 seats. Seated next to her (in the middle seat) was a gentlemen (Jim) and next to him his wife (Mable).
About 2 hours into the flight, just towards the end of the meal service, as she was watching an inferior IFE system, she became aware that the wife seated 2 seats away was slapping the gentlemen to her right round the face rather vigourously shouting -'WAKE UP!!, WAKE UP!!' or stronger words to that effect. The gentlemen in question was out cold, and I might add, he hadn't finished his meal. Mizz X being the concerned passenger that she is leaned over to ask if she could help. Unfortunately it was at this point that timing played a cruel trick as it was also at precisely this moment that said gentlemen open his eyes, followed in quick succession by his mouth and then his stomach. Miss X was therefore extremely disturbed to find herself wearing not only her business suit but also most of the contents of his dinner tray - although - and this is the kicker - not directly from his dinner tray.
Much comotion ensued, passengers flustered, Stewards bustled and my Mizz X stood cottemplating the meaning of life. It was while contemplating the meaning of life that Mizz X realised that Gentlemen Jim had consumed both sleeping tablets followed by two gin and tonics which may have gone some way to explaining his (and indeed Mizz X's) state. As the dust (as it were) settled the crew began to sort out where to seat the now homeless passengers. as both Jim and Miss X's seats were not entirely habitable. To cut a long story short - Both Mable and Jim were moved up to First where she believes they had a very comfortable flight. Miss X was told that they had no other clothes for her to change into but was offered a seat in WT+ which was defective (I belive the IFE was faulty) but was at least dry.
Now you may ask if Mizz X recieved anything for this little inconvenience and the answer is yes. She was kindly told to send her cleaning bill to BA who would be pleased to pay. It's now about 2 weeks later and she's still waiting.
The point of all this is that Miss X is quite willing to put all this behind her, I can't really be bothered she says. Is she right and should she put this all behind her or should she kick up (pardon the pun) a stink.
Phil
