Bretty wrote:I'm not 100% sure but I think offer and acceptance doesn't a contract make until they actually charge the card, which can be checked if OP has access to online account.
But given they would have confirmed payment on the phone at the time then it shouldn't be a problem. I thought the FC team could send out etickets too. I recently upgraded over the phone with FC and the etickets arrived whilst I was still on the phone to the agent
A new booking and upgrade can be processed immediately, and you get the eticket straight away, but upgrading an existing booking has always incurred the delay for me.
Unless things have changed, in my experience they normally just take my card details but the payment isn't processed until the booking is reticketed some 24 hrs later. (Miles are deducted straight away, though, if they remember...)
That's why I'm curious about the legal position because I agree with you that normally the payment point would clearly evidence the acceptance of the offer. But in a situation where payment is taken a day or two later, I think you could argue that you have accepted their offer when you provide your card details. The fact that they take a while to process your payment and in the meantime discover an error on their part - does that give them a justifiable reason to renege on the bargain? I imagine not, because that would enable anyone to delay taking payment whilst they try to sell something at a higher price to someone else.
I'm usually wrong about these things.
Hmm. Would be interesting to have a lawyer's perspective.
