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#859030 by CHill710
06 Oct 2013, 17:08
Has anyone tried passbook on ios 7 for a boarding pass yet?
I could not use the file sent to me by VS for both my LR flight to MAN thismorning or the one I now have for my return tomorrow. The attachment is not being recognised as a passbook file in the email.
#859042 by Sealink
06 Oct 2013, 20:18
Yes I had this - I think I had to download the email on the iPhone mail app... Or he it via Google on Safari. One of those ones.
#859044 by adjonline
06 Oct 2013, 20:32
I am wondering if VS are having an issue. I have used numerous passbook boarding passes up until today (including two weeks ago on iOS 7).

However my boarding pass for a flight to MAN this evening simply wouldn't open. I did nothing different to what I have always done.
#859050 by Tinuks
06 Oct 2013, 22:48
I was just going to say something about this. My boarding pass disappeared from my passbook after I did the update yesterday
#859054 by jfenney
07 Oct 2013, 06:28
I used it for my Lufthansa flights no problem
#859056 by CHill710
07 Oct 2013, 09:35
I have tried all browsers I can think of on my phone and iPad (safari, chrome, mail app, hotmail app etc.) but still just get a message 'can't open file type'
Might have to have a chat with one of the VS ground crew when I get back down to LHR.
#859104 by easygoingeezer
08 Oct 2013, 11:48
My passbook email won't open can I still get a boarding pass at the desk? Just got a box with a ? In it right now on my iphone 5
Last edited by easygoingeezer on 24 Jun 2015, 23:00, edited 2 times in total. Reason: Threads merged to keep all passbook issues in one thread.
#859105 by adjonline
08 Oct 2013, 11:52
easygoingeezer wrote:My passbook email won't open can I still get a boarding pass at the desk? Just got a box with a ? In it right now on my iphone 5


Precisely what happened to me on my 5S
#859292 by sf
11 Oct 2013, 19:45
Ditto - the same problems occurring on my iPhone 5S running iOS 7. My previous passbook VS passes all work, and I can open the new one I've received on my Mac, but iOS 7 doesn't seem to like it. Anyone found a good way to report this to Virgin?
#859498 by markyl
14 Oct 2013, 20:41
I'm flying BA up to Scotland back with Little Red.

BA boarding works with Passbook FINE

Little Red Passbook FAILED

Only choose Little Red to give it a bit of support now been inconvenienced.
Virgin Atlantic

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