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#859176 by Orchidvilla
09 Oct 2013, 20:17
Many times we have flown VA and when we have booked tickets and there has been an increase they have honored passengers that booked tickets prior to the increase to waive the increase.

So... Booked tickets back in February to travel next month so when they did the increase to £55 for extra bag I asked them if I bought an extra bag on return can I still pay the pre inflation cost as I can't pay for return extra bags till check in at Orlando..

We'll the reply was no I have to pay extra charge. But the biggest load of rubbish they came back with is "" This increase brings us more in line with our competitors rates...."" Since when does a price increase to match BA make VA more attractive to customers and make them want to book with VA ?

Whoever put the price up really wants a kick up the backside if they think that's going to steal customers from BA.

We'll done VA ..big mess up
Last edited by Orchidvilla on 24 Jun 2015, 23:00, edited 3 times in total. Reason: post edited to remove bad language
#859184 by Neil
09 Oct 2013, 20:53
No probs :)

I can see your frustration, but I guess there has to be a point when the new fees come in to affect otherwise it would get very completed.
#859189 by joeyc
09 Oct 2013, 21:21
Ha ha, that line always does make me chuckle. 'This increase brings us more in line with our competitors' rates' - it always prompts me to ask .. So, what makes you different then? why should you get my business? some of the responses have been fairly comical.

I think the price increases are just their way of encouraging people not to pack the kitchen sink, as well as the good china and that moose head ornament that doesn't like to be left at home while the rest of the family are on vacation. :P :P :P
#859193 by jilly
09 Oct 2013, 22:09
Have you tried to book the extra baggage online?

I've got 3 bookings made for travel over the next 6 months. My flight next month was booked back in June and the other two were booked a few weeks ago.

All of my bookings are at the old price for an extra bag when I've checked via 'manage my booking'.

Jilly
#859207 by gfonk
10 Oct 2013, 09:05
I think it could be argued that even £55 is a bargain to get extra baggage as the other way to get extra baggage allowance is to fly PE and that is going to be more than £55.
#859211 by oldboy
10 Oct 2013, 11:49
£55 for an additional 32 kilos sounds good to me, I recently got charged £50 by Monarch for being a few kilos over on a sub 3 hour flight.
#859215 by Tinuks
10 Oct 2013, 13:16
jilly wrote:Have you tried to book the extra baggage online?

I've got 3 bookings made for travel over the next 6 months. My flight next month was booked back in June and the other two were booked a few weeks ago.

All of my bookings are at the old price for an extra bag when I've checked via 'manage my booking'.

Jilly


It might change when you check in online
#859224 by jilly
10 Oct 2013, 15:50
Tinuks wrote:
jilly wrote:Have you tried to book the extra baggage online?

I've got 3 bookings made for travel over the next 6 months. My flight next month was booked back in June and the other two were booked a few weeks ago.

All of my bookings are at the old price for an extra bag when I've checked via 'manage my booking'.

Jilly


It might change when you check in online


Possibly, but you don't need to check in online to purchase. It can be done as soon as the flight is booked.

Jilly
#859245 by Gavin
10 Oct 2013, 21:16
Am I the only one that smiles when people discuss how £32 or £55 is a bargain, when a few years ago a second bag was free!

How times change... I'm getting old I think :-)
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