#865261 by pjh
24 Jan 2014, 23:23
I must admit to being very, very confused by the Emirates Lounge at the terminal. Were we in the same area as we had been on the way out? We tried to find the same location at which we had breakfasted on the way out, but couldn’t. And when we ventured out to assess to worth of the duty free, we tried to find the entrance we had used when on the outward leg, but couldn’t. Is it physically split? Or had been stood upside down for 3 weeks addled our brains?

I have to admit that not being a fan of gold I found the duty free a touch “meh” and I got fed up with being pestered by sales types. One thing did make me smile though. The escalators back up to the lounge are emblazoned with my employer’s logo, ironic considering that the only employees allowed to fly business and use the lounges are generally those who can afford to rent private aircraft.

A couple of champers and an ice cream later it was time to board for the final leg of our amazing trip. I did like the look of the food offerings in the lounge, but thinking it likely that a decent meal would be on the flight, I held back. Unlike some in the area, who were tucking in like there was no tomorrow.

When called, the journey to the jetway was so quiet – we were the only people we could see – we did wonder whether we were going to be the only passengers. Of course we were disabused of that notion – this flight had only a couple of seats spare – but it did make for a very pleasant boarding.

And then to…a consistent experience. It would be very difficult to put a cigarette paper between the SYD-DXB leg and this one and it has proved quite challenging to remember what happened on which leg. So I shall limit this to some additional, probably minor, observations.

As noted in the earlier TR, the IFE seemed to be never mind the quality, feel the width. Multiple ways of controlling the same content do not improve the quality of that content, and the censoring of the Steve Coogan film about his last tour was irritating. Enjoyed “Rush” though.

Food was again excellent, though I was very surprised to see the Neil Perry Reuben sandwich promoted as a top offering. I repeat - it’s a toasted sandwich.

Was the First Officer actually called Max Speed? That was definitely the announcement.

The female crew uniform is very smart and co-ordinated, and the headgear adds a touch of class.

We may have been overserviced by a training flight. When serving dinner, there was a definite choreography being led by some of the crew…”and lay the napkin down….now…” . The arrangement of the relationship between crew and passengers seemed a bit odd too; the young lady serving me seemed to have responsibility for every other row rather than a continuous set.

On arrival into LHR, the same pattern of disembarking was followed as before. Curtains to the First section (hello Jacki!) were open until approach to the stand, and then they were closed until the forward section was transported off in their sedan chairs or on the back of swans or whatever.

Having learned the lesson about priority, we eschewed the Fast Track and headed for the e-Gates (is that the correct description?) and were through in a minute or two. Five minutes for luggage, then to the Emirates CDC lounge and a record 1hour 20 minutes home….with no speeding.

And that’s it. It was very significant experience for us, and we’re still trying to analyse why. We still both report dreams of Australia. We've both been only minimally affected by jet lag, so full marks to both outbound and inbound services for helping there. I am glad though that we had the Emirates experience on the way back; Qantas would have been relatively disappointing.

And now the scores on the doors….

CDC: Qantas & Emirates / Virgin – having the CDC offering as standard on all fares (and remembering that the VS Z fares for the same trip were still more expensive than the Emirates price) and the 70 mile radius rule is a big advantage.

Lounge experience: Virgin / Emirates / Qantas – I don’t think it’s the difference between being served and self service, for me it’s about fizzle and a sense of excitement. Maybe if flying was more of a standard activity for me I might change my mind.

Seat Comfort: Emirates / Qantas / Virgin – I found I slept better in both the Emirates and Qantas seats than I have ever managed in the UC suite (old style or new style). That said….

Seat Arrangement: Virgin / Emirates / Qantas – both of the latter were OK as a couple, but are designed for keeping people apart. We much preferred the Virgin layout given the opportunity to dine together, which would not have been possible even in the window suites of the Emirates offering.

IFE – given the same content, Emirates with Qantas and Virgin tying in second. In terms of prevailing selection and using the Virgin website as a guide, the selections were much of a muchness over the period. Emirates boast of a gazillion channels means little given the cultural partitioning of same. On the day the Qantas selection was probably the best, given its Oscar channel which featured favourites new and old.

Service (Efficiency): Emirates / Virgin & Qantas

Service (With a Smile): Virgin / Qantas / Emirates – I know it depends on the crew, but in my limited experience Virgin UC the service has been warmer.

Food: Emirates / Virgin / Qantas – Emirates were clear winners over Qantas, and were I think more generous with the meals than Virgin.

Would I choose Emirates Business again over Virgin UC? If I could be guaranteed an Emirates A380, quite possibly.
#865277 by honey lamb
25 Jan 2014, 01:46
Thanks for the TR.

With regard to your summary, I would agree with you on all counts on VS/EK never having flown QANTAS, with the exception of the IFE. Because of the different language options I found the selection limited and edited to a ludicrous degree, e.g. a 20 second (or less) shot of an actor's bare bum in Mamma Mia! :0
#865282 by Jacki
25 Jan 2014, 08:56
Thanks for the TR, especially as I flew the same flight a few days later.
I laughed when you mentioned the lounge as we had the same experience. There are lounges in A and B Concourses and it is very confusing if you land in A going out but B coming back!
I'm not a fan of the IFE on EK, I thought the choice was limited and as it didn't change on any of the flights the options got steadily less . The touch screen was also a bit temperamental.
Completely agree with all your other points, VS would do well to read these TR's if they want the business.
#865294 by HWVlover
25 Jan 2014, 11:31
Paul, it sounds like you and yours had a wonderful trip. Brilliant. The v-flyers, Jacki, you and I, hit Sydney.
y)

And a splendid collection of TRs too, thank you.
y)

And specifically re your last sentence, over the last 20 months or so I have done 25 long hauls of which 12 have been on the 380s, mainly in J but some in Y. I have done 9 on the Extended Range triple 7s, mainly in J.

J for J I would choose the triple 7 (this is a different model to the ones HL flew on) over the 380 especially if I could be sure of getting into the two row cabin behind First. It just feels very private.
y)
#865306 by Jacki
25 Jan 2014, 15:35
J for J I would choose the triple 7 (this is a different model to the ones HL flew on) over the 380 especially if I could be sure of getting into the two row cabin behind First. It just feels very private.
y)



Thank HWVLover, you must have been listening into our conversation last night -just the info we needed to start planing the next trip! y)
Last edited by honey lamb on 26 Jan 2014, 07:42, edited 1 time in total. Reason: Edited to fix quotes
#865368 by pjh
26 Jan 2014, 15:23
HWVlover wrote:Paul, it sounds like you and yours had a wonderful trip. Brilliant. The v-flyers, Jacki, you and I, hit Sydney.
y)


Our paths may have crossed and we would never be aware :) . That did happen to me once with a chap I correspond with about music; I spent an concert stood next to him without knowing it was him until we shared notes after the event.

One of the curious things that did happen in Sydney was when we were in Mrs Macquarie's Chair on NYE and MrsPJH bumped into someone she used to teach about 15 years ago.

HWVlover wrote:J for J I would choose the triple 7 (this is a different model to the ones HL flew on) over the 380 especially if I could be sure of getting into the two row cabin behind First. It just feels very private.
y)


I read on FT that many feel the service is better on the 777 - are the suites the same thrones as on the 380?

Thx

Paul
#865376 by HWVlover
26 Jan 2014, 17:57
pjh wrote:
I read on FT that many feel the service is better on the 777 - are the suites the same thrones as on the 380?
Thx
Paul


I do like the 380s, they are comfortable and quiet. The only issue really is the size of the cabin, rows and rows of 70 or so J passengers don't really engender much of a feeling of exclusivity.

This really is a first world problem.
):

On the 777ER there are fewer J passengers, and two cabins, one of two rows and one of four rows. They are organised on a 2-3-2 layout, one of HL's recent reports had some photos.

The suites are different, the seats typically convert to angled flat beds so slightly sloping ie not horizontal although I think the fleet is being refurbed with the flat and I mean flat seats you get on the 380s.

The disadvantage of the layout is that should you wish to go walkies you do have to clamber over your neighbour if occupying a window seat, except in row 6 which has more room.
ii)

The smaller cabin also lends itself to a more "personal" relationship with the cabin crew although I am not convinced that the "fun" element others have mentioned as being missing is possible when the crew typically come from a range of nationalities and, therefore, cultures.

The "laugh" and informality you might have with a Brit or Aussie cabin crew might simply be inappropriate or impossible with others. Although being in either "I am off on hols" or "that was a brilliant hols" mood and therefore rather smiley when I am flying, I have always enjoyed the flights in all ways, in whatever class.
y)
#865380 by pjh
26 Jan 2014, 20:03
HWVlover wrote:The smaller cabin also lends itself to a more "personal" relationship with the cabin crew although I am not convinced that the "fun" element others have mentioned as being missing is possible when the crew typically come from a range of nationalities and, therefore, cultures.

The "laugh" and informality you might have with a Brit or Aussie cabin crew might simply be inappropriate or impossible with others. Although being in either "I am off on hols" or "that was a brilliant hols" mood and therefore rather smiley when I am flying, I have always enjoyed the flights in all ways, in whatever class.
y)


Fully agree with all three of your points. I know I have only used them twice, but the EK service model struck me as being tailored to allow the consumer to make as much, or as little, use of it as they want; the "do not disturb" stickers being a good example of the latter. "Appropriate" behaviour and humour by VS crew has been discussed many times here, and that is in just one broad cultural norm. It would be a potential minefield broadening that out into the complex mix that the EK network must carry. :)
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