Daffodil wrote:phj, it is the same at Terminal 4. I have been in Hilton hotels where guests have been upgraded to an executive room but not given access to the lounge. Also HH Gold members can be refused access if the lounge is busy.
y) Keep the proles out, that's what I say.
More seriously, it seems a bit odd for Hilton, usually a stickler for rules, to bend them in that way as the HH website is quite clear
"If you are an HHonors guest with Gold status, you and up to one additional registered guest in the same room will be granted complimentary access to the Executive Floor Lounge only if you receive a room upgrade to the Executive Floor or an upgrade to a room type that confers Executive Floor Lounge access benefits."