A little Dissapointed

I am an easy going girl, I dont usually moan, but i feel sad. We fly out to Orlando Upper there and back June 2015. My son wanted to try out the V Room and asked me to enquire if we could use that room instead of the mmmmm lounge Not Clubhouse at Manchester. Yes of course you can, I will add £73.50 to your account. Hang on says l, we only want to swop not use both. Oh no you have to pay. I have paid because sonny wants to try it. But have l not paid enough for three of us just shy of eight grand all in.

[mitchja]

Everyone has to pay to gain entry to V:Rooms regardless of their travel class or FC status.

Is that £73.50 each or for all 3 of you?

And what is the V room offering that you can not get in the Escape Lounge, which you already have access to? Other than computer games and a soft play area?

When you have spent 8 grand then 73.50 is just not worth worrying about. So don't. I never do. Life's too frigging short.

When you have spent 8 grand then 73.50 is just not worth worrying about. So don't. I never do. Life's too frigging short.

True but shouldn't this also be the way VS/VH look at it aswell ?

When you have spent 8 grand then 73.50 is just not worth worrying about. So don't. I never do. Life's too frigging short.

True but shouldn't this also be the way VS/VH look at it aswell ?

I think that is exactly the way they are looking at it !

But why isn't VS/VH ?? If it were my company I would think that these people have spent 8k on a holiday with me so why not relent on any extra charges that are really not going to cost me anymore anyway ,that way repeat business is more likely

[mitchja]

Is that £73.50 each or for all 3 of you?

That would be the total cost as according to the VH website when pre-booking it's £24.50 for adults, £14 for 2-11 year olds and free for under 2's.

Having used the MAN one several times, that's not bad considering what you get. The only thing you have to pay for is alcohol.

When you have spent 8 grand then 73.50 is just not worth worrying about. So don't. I never do. Life's too frigging short.

I think OP has a point. But I think LGW clubhouse is better. By all accounts.

Perhaps it's an issue of capacity in the different lounges?

I'd bet they'd say the same at LGW too if someone was entitled to use the CH but wanted to use the V-Lounge.

Plus you'd be stopping someone else from being able to use the V-lounge

£73.50 for three of us. Its not that i dont want to pay, I have spent a few quid with VA since 1994, So felt a bit miffed that they could not tweek like for like V Room/Lounge access. The lounge at Manchester is not the clubhouse, but we all pay the same which ever airport we fly upper from.

V Rooms are not supposed to be Business Class lounges which are what you get (and expect) when you're Au or flying UC as a VS customer.

If VS offered the V Room as its lounge at MAN instead of Escape there'd doubtless be many complaints because it's basically a family room that's not at all suitable for a Business Class lounge.

If the suggestion is they should offer both, well yes they could but one lounge is perfectly adequate everywhere else so why should MAN be any different?

[mitchja]

I don't think capacity is the issue here as the 3 times I've used the MAN V:Room there's been less than a dozen or so pax using it despite the 75 flight being full or nearly full.

But why isn't VS/VH ?? If it were my company I would think that these people have spent 8k on a holiday with me so why not relent on any extra charges that are really not going to cost me anymore anyway ,that way repeat business is more likely

Because they are struggling? I do agree with what you say and I would judge it all on individual merit. But this is Virgin (and an airline) we are talking about where every attempt possible is made to squeeze an extra penny out of people.

It isn't a VS owned facility, its a VH owned facility right?

Though I get the point, especially in Manchester where you get short changed on a decent lounge, it does seem churlish to stuff you for access to a related virgin kind of shitty lounge, and act like its a clubhouse....

[mitchja]

It isn't a VS owned facility, its a VH owned facility right?

Correct, though I believe access to the V:Rooms by specific VS pax was discussed early on in their creation, but clearly VS/VH decided against this.

Man invented computers to serve man. In the beginning they did. But as computers got smaller and faster with more storage man found they could do more and more.
Now we have given over so many processes to computers that in some instances it is just not possible to bypass the process.
I suspect this is one of them and staff are not being unfeeling in any way it is just written that if you want a pass you must make the payment.
I'm not just talking Virgin IT systems it happens all over the place from banks to police stations where a decision can't be made until a box is ticked on a computer.
Gone are the days when you spoke to a person who had the authority to make a decision and was prepared to do so even if it didn't fit procedure laid down.

Dick D

Dick D....that is absolutely spot on. Everything is a computer driven process in almost every aspect of our lives and, in my humble opinion, we are all the poorer in so may ways because of it.