A cute little surprise!

After giving some feedback to VS Customer Relations about the superb CC and especially the FSM on our VS11 flight recently, I got this in the post today, which I thought was cute and a nice touch from VS. The back of the card says the feedback will be passed on.

Ha ha!!!
I expected to see a lot more of these after the thread that went about a while ago but no
Good on ya Bretty - Lovely memento of you trip to keep

Well that is really nice and a good way to make people feel appreciated.

Good thinking VS.

Indeed, I was the starter of the thread a few months ago ... Love the little keyring, still using it now ...
It's a lovely little touch indeed.

That'll go nicely with your "nicked from Virgin" salt & pepper shakers then

I got one this morning, got one some months ago as well, quite sweet aren't they and a nice touch of good customer relations.

That's it.
Now I want one!!!! LOL

That's pretty awesome. Great response from VS.

Nice one VS

That'll go nicely with your "nicked from Virgin" salt & pepper shakers then

Absolutely, and my VS napkins from the clubhouse
Now I need one of the VS mugs they serve hot chocolate in on the flights...

I think they're sweet too, and unexpected, but simple things are good for customer relations.

nice,one bretty!!!
i have given great feedback to vs on last two occasions. got a good response back from the first one and but not a reply on the second. :-(
forgot to ask for the salt and pepper shakers on last trip too grrrr
oh well next trip is BA!

Now I need one of the VS mugs they serve hot chocolate in on the flights...

I covet one of those too...

Just got one of these too - sent a glowing report about our UC experience last month and - as mentioned above - now have a keyring to go with our salt and pepper shakers.

It's a great touch, a real understanding of how the little things affect people's perceptions of a company.