Back in October 2011 I was delayed by 284 minutes (not that i was timing it !) by VS from MCO-LGW. the reasons i was given by ground staff varied from, technical, lack of catering to lack of crew and several others.
When we arrived back in the UK i filed a claim with VS for the EU compensation. they took over a year but eventually refused it saying the matter was exceptional circumstances.
I complained to the CAA in July 2013 and initially the CAA believed VS and denied the complaint. I appealed to the CAA stating VS had given them different reasons to what they gave me. the CAA sent the complaint back to VS to reconsider.
Today i received from VS a cheque for the full €600
So it pays to persevere, although VS have had the last laugh, i used the money to book another flight with them
When we arrived back in the UK i filed a claim with VS for the EU compensation. they took over a year but eventually refused it saying the matter was exceptional circumstances.
I complained to the CAA in July 2013 and initially the CAA believed VS and denied the complaint. I appealed to the CAA stating VS had given them different reasons to what they gave me. the CAA sent the complaint back to VS to reconsider.
Today i received from VS a cheque for the full €600
So it pays to persevere, although VS have had the last laugh, i used the money to book another flight with them
