marshy11 wrote:I get excited from the moment we think about booking until we are home and I've done the TR.
Then, I continue to get excited planning the next one, reading all the TR's other kind souls have published and particularly pawing over the photos.
Before our first, I studied the photos anywhere I could find, right down the the minutest of detail. 
I'm not going until end of November which means, I check this:

and this:

Every day of my countdown:


And you don't know how lucky you are to be able to SEE the seat map.
We booked in December our next flights to see family in USA, 28 April/19 May, VS1/VS2, managed M to G, whoopee, Dreamliner, FC man booked 4A and 5A for us, brilliant.
When the eticket came through, I logged in excitedly, went into seat map "The seat map is unavailable to view online, please call the contact centre".

Phoned FC who reported it to IT. Further calls to FC, a couple of live chats also and, a couple of weeks later, I discovered quite by chance from a live chat that the original FC guy hadn't booked any seats for us

but the live chat guy did it, or said he did, we still couldn't see the seat map.
Emailed customer services and kept emailing them. Told it was a known glitsch affecting just a few passengers and IT were on to it (heart sinks doesn't it). Nothing happened and eventually customer services stopped responding so in despair OH emailed Craig Kreeger which did get a response, phone call from a nice woman in his office who apologised and gave us some airmiles and said she could see the problem, had sent a screenshot to IT, the software company responsible were coming in and it would be fixed last Monday, 26 January. Are you surprised that it wasn't? Me neither.
We now have an email from Craig Kreeger's office confirming that we have 4A and 5A, or we had on that day, but have we still? And next week? Next month?
Dear V-Flyers, you of all people know that aircraft can change, someone more important

can be given your seat, families need to sit together, the seat is defective. You can find that out by logging on. We can't.
I have no faith that the glitsch will be fixed before we fly on 28 April and it has spoiled the last couple of months of happy anticipation and promises to wreck the rest of the time till we fly.
Sorry to bore you all, I'm stupidly upset about it.