Apologies if this sounds similar to recent posts, but I've read a lot of forum posts here and nothing quite seems to match what I'm experiencing.
I'm flying to SFO next month on business and taking a well earned holiday in LAS immediately after my business has concluded. The good lady is currently flying in on a K fare into LAS and we are both departing from LAS a week later on Z's.
On Friday night, she suggested that, as she has more holiday from work than expected, she could change her flight and join me in SFO for a while. So I called Virgin to enquire about changing her outbound flight to SFO rather than LAS. I was being quoted some pretty high numbers and after the phone call, couldn't understand where they were getting these numbers from as I was told there are available K's on the new flight, so I called back.
The 2nd agent told me that as the return flight was a Z, which isn't changeable, in addition to the £100 change fee for the K, they would have to move the Z into another fare bucket to change the K. Is that something I totally missed and haven't known all these years I've been flying with Virgin?
The other question that comes to mind is that if a Z truly is non changeable in any circumstances, how can they change it to a higher fare class?
Any real facts here would be really useful, so either I can accept that is the case, or I go back to FC armed with some more ammunition.
Thanks all.
I'm flying to SFO next month on business and taking a well earned holiday in LAS immediately after my business has concluded. The good lady is currently flying in on a K fare into LAS and we are both departing from LAS a week later on Z's.
On Friday night, she suggested that, as she has more holiday from work than expected, she could change her flight and join me in SFO for a while. So I called Virgin to enquire about changing her outbound flight to SFO rather than LAS. I was being quoted some pretty high numbers and after the phone call, couldn't understand where they were getting these numbers from as I was told there are available K's on the new flight, so I called back.
The 2nd agent told me that as the return flight was a Z, which isn't changeable, in addition to the £100 change fee for the K, they would have to move the Z into another fare bucket to change the K. Is that something I totally missed and haven't known all these years I've been flying with Virgin?
The other question that comes to mind is that if a Z truly is non changeable in any circumstances, how can they change it to a higher fare class?

Any real facts here would be really useful, so either I can accept that is the case, or I go back to FC armed with some more ammunition.
Thanks all.