This is a Trip Report from the Upper Class cabin
Ground Staff
Food & Drink
Entertainment
Seat
Cabin Crew
The welcome at the dedicated sky priority/Upper Class check in area was luke warm but I was processed quickly and then it was off to fast-track security line which was far from fast-track as you end up joining the rest of the queues so it took over 30mins to get through
Thankfully the welcome and reception in the CH was exceptional. Service was warm attentive and simply a pleasure from the moment I arrived to the moment I left. Over the course of the next four hours, I had several red carpets which were far fresher and stronger than at LHR and I enjoyed a few items from the new CH menu...
BBQ ribs and Beef empanada.
Then it was time to try the Chicken Kiev which was divine.
Finally the sausage and mash...
After a facial in the spa it was time to board at 945pm. I cannot speak highly enough of the CH team at JFK, it was personal service at the highest level.
Boarding was painless and I was welcomed warmly at L2 by the FSM who addressed me by name and shook my hand. Things were off to a great start.
This was then followed up by a personal "welcome back" from the CSS who was exceptional and at the bar later on kept me supplied with a couple of night-caps and some snacks. I was skipping dinner because I was so full.
Champagne, OJ or water were offered before push-back along with newspapers, sleep suits and a newly designed amenity kit which is now in a large "pencil case" type thing!!
Pushback came at 2224 and a flight time of 6hrs 4mins confirmed with a flight crew of 14 and 203 passengers.
J was completely full along with W so once again both premium travel cabins were solid. A shortish taxi around the airport had us airborne at 2249.
I moved to the bar as the rest of the cabin settled down as bottles of water were handed out. Supper was served to only two passengers and this was either a Nightcap and turndown service or an Express cold supper of Mesclun salad and Mango cheesecake.
A hot supper option was also available which was Seared beef fillet with creamed spinach and potato wedges or Vegetable Thai red curry with jasmine rice followed by Mango cheesecake or cheese plate.
Two drinks later I was settling down myself and managed a couple of hours sleep. Breakfast for those involved began about 1hr out and I was content with a mug of hot tea which was refreshed too.
No hot towels on this flight but service was swift, attentive, friendly and personal. The fantastic leadership of the FSM and CSS was clear to see.
With everyone strapped in we touched down at 0853 reaching the gate at 0900. Another fantastic flight with a great crew, under the leadership of an exceptional FSM and CSS.
The FSM and CSS even came along and asked if everything had been ok and apologised for the heat in the cabin overnight, I hadn't noticed (which I usually do)....
A letter of praise has been issued to Crawley Towers. Now if we could please just have the same level of service on Saturday to DXB
Thanks for reading.
Jon
Last edited by horburyflyer on 09 Mar 2015, 21:10, edited 1 time in total.
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