VS012 BOS-LHR 11 APR 15 (Upper Class)

This is a Trip Report from the Upper Class cabin

Ground Staff

Food & Drink

Entertainment

Seat

Cabin Crew

To be fair they haven't actually taken my complaint yet! 12 days to get someone to take the complaint is a bit rich.

I have had an email back tonight after only 48 hrs and to be honest they have treated it very seriously, don't want to put to much on here. First time I have had cause to complain though

Thanks. TBH I have now mentally given up.I called last Saturday so 7 days without a response is enough.

This mirrors my UC experience on my LHR - BOS flight in December last year, the FSM was shocking & 2 CC did most of the work! The service on my next flight to LAX was thankfully back to the usual high standards with a very visible FSM.

I'm aware that the check-in desks at BOS don't open until 6pm which is frustrating as my schedule means that I could be at the airport by 4pm. Can anyone tell me if I check-in on line & print my boarding pass I can go through to departures & the lounge earlier than 6pm?

Nothing to stop you doing that as long as you have nothing to Bag Drop as far as I am aware.

So to finally update. I called again on Monday (I think the sequence has been email, call, twitter, email, email, call)

Seems they somehow lost my original call complaint. They apologised. They apologised for what happened.

The upshot is that they are crediting back the upgrade miles- we had 3 x premium economy and 1 x economy that were upgraded with miles. Thats 10k miles each and 20k for the economy one. They have credited 40k of them so far but I am sure the rest are on the way (booked across multiple accounts) . To use the miles you need to add a whole lot more- nothing like a gesture with reservations.

About £140 each at todays price to buy. I would rather have had some food and drink, my sleep and not had to listen to offensive language to be honest. Far from wowed by the experience or the 'compensation'.

I just hope the try and sort out the issues.

What a terrible return trip, as others have said VS do have a problem with consistency, when they are good they are very.very good but when they are bad they are very, very bad. I recently made my first BA/CW flights {some of you will have read my TR's} for many years & although the whole experience was pretty sterile at least it was consistently good.

Off on VS to JFK later this month so fingers crossed we have one of the better crews.

oldboy