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#924234 by Tallguy
26 Jul 2016, 13:45
Hi,

Can someone please explain the difference between the Clubhouse and the V-Room? It seems to me that you can get access to the V-Room when travelling on a Virgin package holiday, but the Clubhouse when just flying on Virgin Atlantic.

What are the differences between the 2 rooms and how you access them or are they the same?

TIA
#924235 by bea
26 Jul 2016, 13:59
Vroom is exclusively for Virgin holidays customers and normally you have to pay for entry.
Clubhouse is for Virgin/Delta fliers with an upper class ticket or Virgin Flying club members with gold status or Delta club members with some level of status
They are two totally different lounges.
#924236 by gumshoe
26 Jul 2016, 14:04
@Tallguy you've essentially got it in a nutshell.

As @bea says the Clubhouse is run by Virgin Atlantic and is provided for the airline's Upper Class passengers and Gold Flying Club members while the V-Room is run by Virgin Holidays for their eligible customers.

The Clubhouse is essentially designed for business travellers (although of course increasing numbers of leisure travellers fly UC or have status) and as such offers a quieter, more premium product than the V-Room which is aimed more at families flying to Florida or the Caribbean on holiday.

When VS moves to the North Terminal at Gatwick in January the two lounges will be right next to each other and will, I imagine, share certain facilities & staff (eg bathrooms, kitchen, front desk) which hasn't been possible at the South Terminal where they're quite far apart.
#924239 by stuart_f
26 Jul 2016, 15:48
In addition to the explanation above, you'll only find a V-Room at Gatwick and Manchester. Heathrow is conspicuously absent because it serves mostly business routes (so only has a Clubhouse) rather than the destinations Virgin Holidays targets (which would get a V-Room).

The V-Room at Gatwick: https://www.youtube.com/watch?v=gWkYPA2GdTo
Note the number of child-friendly areas, 4-seat tables for families, self-service food and soft drinks dispensers.

Contrast with the Clubhouse which has a spa, shoe-shine man and table service.

Both are great places to be but they each have a different target market and have aligned themselves to their audience accordingly.

Note that the Gatwick V-Room is currently shut to allow other airlines to move into the space it occupied ready for the move on 25 January 17.

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