VS075 wrote:I'd definitely be putting that into the complaint which I trust you'll be firing off to VS? Would be interesting to read their "explanation" for splitting your bags up instead of consolidating them.
It might not necessarily be down to VS but to the baggage handlers who are contracted to re-unite the bags with their owners.
Also, the fact that there were so many shifts in the itinerary may have "confused" the tags. On my first VS flight, way back in the dark ages when technology wasn't as advanced as today, I and Are John had a routing of ORK-DUB-LHR-JNB. I was linking up with my sister in DUB who was joining us. Our ORK-DUB was on a separate ticket and at check-in in Cork, just as the tags were being printed, I rather cheekily asked if our bags could be checked all the way through to JNB. The agent tore up our tags and asked for our tickets and tagged us all the way through to JNB. There was a moment when I realised she had printed the tags to JHB but that was quickly resolved. We were told that we had to recheck ourselves but not our bags in DUB which we duly did, presenting our baggage tags as requested. In LHR we were all on the plane and ready to go when it was announced there was a slight problem and we were delayed. A few minutes later, a member of the ground staff came and asked my sister if she had flown Aer Lingus that day. She indicated that we had and the confusion was that according to the manifest we had five instead of three bags between us. The ground staff took the tickets with the baggage tags on them to sort out the mess which was quickly done and we took off.
We were somewhere over France when we realised our tickets were still in Heathrow!!!
& good luck with Crawley Towers !
