No ife in PE - how many miles compensation?

Just flew back from Orlando on Barbarella. Sat in the bubble and unfortunately there was no ife for any of the upper deck.

Crew were very apologetic and was handing out iPads (but they only had 24) and were also saying we could get any paid WiFi refunded when we landed.

As both myself and partner had our own iPads and kindle we happily passed on the virgin iPads so they could be given to someone else - not everyone was happy about the situation and the crew seemed to be getting a hard time.

We were told that we would get miles as compensation so just wondering what we should expect. I am guessing there are standard amounts for this sort of thing?

Thanks in advance x

Think i have had 10k in the past

Depends how loud you scream and shout I suspect.

My personal experience, albeit some years ago - flying LHR to SYD in UC I had no IFE for the entire journey and they didn't have ipads. Not ideal on that route.

I politely, but firmly made a very large fuss and managed to get my then fiancee upgraded from PE to UC on the same route about a month later free of charge.

She was delighted as didn't find out until she got to the airport!

Since then we continue to fly Virgin and she has never turned right since...so maybe I didn't win that one after all?!

I had 10k miles credted a couple of days after a flight. In this instance it was only my UC seat with no IFE or power and the FSM instigated the credit.

[mitchja]

10-15K depending on your status is about the going rate for a broken IFE or seat.

Unless the FSM made a note of your FC number, you will need to chase this yourself as well as it won't be automatic.

I got 15K when I complained about G-VNAP having a broken IFE (for the second time in under 12 months and that was multiple seats in all 3 cabins) earlier this year but that also included me sending pics of the UC washroom falling apart as well.

10k in the past in PE with no ife from Boston...i felt that was reasonable

Coming back from jfk in PE last September in an a340 mine didn’t work, was given an iPad which had a better screen than my wife’s ife next to me. Details taken by cabin crew and was given 8k in miles and offered UC drinks without making a fuss. I didn’t even mention anything to the crew and it was the lovely FA who noticed me fighting with the remote control who I think took the time to help me when she could have easily just walked past. I was more than happy with that as was a night flight, watched an episode of family guy and went to sleep. Woke up in London 8k miles better off, I imagine if I had made a song and dance about the whole thing I could have got more but I really wasn’t bothered by the equipments failure and was (as always) impressed with virgins pro active approach to fixing issues when they arise.
This was coupled with a shortage of staff on board and we seemed to only have 1 FA looking after us in PE and it was full! (We had 2 looking after 6 of us on the way out) I actually made a point of contacting Crawley and letting them know how well I thought they had done. Unfortunately I never got a reply so no idea if my comments were read and passed on but I like to think they were

We got 10k miles each for no IFE in Upper LHR-BOS.

They actually made an announcement before take off as the entire planes IFE was down and offered people the chance to get off! Not sure if anyone did, grabbed an ipad in upper (i believe they loaded extra)

Thanks all - no miles automatically given but a quick call to customer services quickly resolved this and we got 15k each.

A good few years ago my husband and I had no IFE in Economy, so I wrote in and we were sent a cheque for £100 between us.