Complimentary Upper Class ground transfers going from July

[mitchja]

Just received this. No more complimentary ground transfers for Upper Class J, C or D fares from July 1st 2020:

We need to let you know about some changes we’re making to our Upper Class ground transportation offering.

We are always evaluating our services to ensure they meet the needs of our customers. As the habits of our Upper Class customers change and the demand for complimentary ground transfer continues to decrease, we’ve made the decision to change how we offer this service.
For flight bookings made on or after 1 July 2020, we’ll no longer offer complimentary ground transfers* as part of our upper class service.

Customers booking in J, C, D class who book a flight before 1 July 2020 have until their travel date to book their complimentary ground transport.

All current bookings will be honoured.

All customers travelling in any cabin can book a chauffeur car at a preferential Virgin Atlantic rate.

All customers travelling in Upper Class and Delta One arriving at Heathrow, whether by personal vehicle, taxi or pre-booked chauffeur car, will still have full access to our exclusive Upper Class Wing drive-thru experience, and we look forward to welcoming our customers there again the next time they are travelling with us. There’s no need for them to register, they can just arrive and will be welcomed by our team.

* includes chauffeur cars, limobikes and Heathrow and Gatwick Express tickets.

Use it or lose I guess!

Can’t say I’m too surprised. Disappointed though.

I wonder what will happen to the UC wing at LHR? Maybe it will still operate for people arriving via taxi/Uber...

Can’t say I’m too surprised. Disappointed though.

I wonder what will happen to the UC wing at LHR? Maybe it will still operate for people arriving via taxi/Uber...

VS are not going to get rid of their Upper Class Wing, no other airline has such a facility at LHR.

As it says in the statement...

"All customers travelling in Upper Class and Delta One arriving at Heathrow, whether by personal vehicle, taxi or pre-booked chauffeur car, will still have full access to our exclusive Upper Class Wing drive-thru experience, and we look forward to welcoming our customers there again the next time they are travelling with us. There’s no need for them to register, they can just arrive and will be welcomed by our team."

Some VS fiqures on Head for Points

only 20% of UC passengers qualified for a CDC

ony 1/2 of those - so 10% of all passengers - actually used them

https://www.headforpoints.com/2020/02/2 ... r-service/