This is the main V-Flyer Forum for general discussion of everything related to flying with Virgin-branded travel companies.
#964854 by David
01 Sep 2024, 08:56
Anyone else not liking the new website - the email verification is a pain, doesn't always come through, I can't find out how to search through flexible dates and when you do find a flight, it no longer shows you seats.

It's like one step forward, three back. Has anyone found a way to search on the old look site ?

thanks

David
#964855 by Nottingham Nick
01 Sep 2024, 11:18
Must admit - I am not a fan.

The two stage verification isn't good - it's frustrating waiting for the code and, on several occasions, it has taken so long that it has expired before I get chance to use it.

There are some features that would be good if it wasn't for all the bugs and errors - as usual with VS IT it is a case of style over substance and releasing it before it is properly beta tested.

Nick
#964865 by spacedog
02 Sep 2024, 17:27
I dislike the constant need for 2FA login, it's rather cumbersome. However, I love that I can see all my vouchers in my account!
#964882 by SausageRoll
04 Sep 2024, 19:46
No issues as such, but the one area the site has always struggled with for me is the time it takes to process payment.

I bought two flights recently, one on the old site and one on the new, and both had me thinking it was broken!
#964965 by SNOMO
14 Sep 2024, 14:37
Joshl257 wrote:I noticed the points boost has disappeared on the manage my booking page

Apparently there IS a workaround to the old site but I have just not found it yet so I guess its the usual dreadful telephone call to Boost >-(
#964975 by OliverD241
15 Sep 2024, 10:41
Please let us know the workaround if you manage to find it out.

I personally find the new website manage my booking a pain
#964987 by Joshl257
16 Sep 2024, 11:59
The live chat doesn't even work anymore. So your only option is to call. I'm trying to fin a work around for points boost as you can sometimes type in the URL.
#964990 by RyanJW
16 Sep 2024, 16:45
+1

I really hate the new website. The email verification timeout is just set way too high and there is no way to check box for a day or something. It's really annoying.
#964993 by dmc
16 Sep 2024, 17:55
The way to get to the old website that I know of is if you click on multi-city search, it takes you to the old page and then you can use the links at the top to navigate to the old version. However, it doesn’t work for manage booking unfortunately, as once you submit your booking reference it takes you to the new page.

It is a handy workaround for flying club login though - you can get to the old style login without needing the email verification part. How long this workaround will exist for I’m not sure!
Virgin Atlantic

Who is online

Users browsing this forum: No registered users and 186 guests

Itinerary Calendar