Reward Seats, app vs call centre

Does anyone know if reward seat avalability hits the virgin app at the same time its available to the call centre? Tyring to avoid the hanging on the phone etc

Reward seats are loaded online at 05.00am the following day.
Call centre are 24 hours open so at 5am you can either book online or call.

I’ll be calling in a week or so for my return flight from LA

[mitchja]

In terms of VS reward availability, what you see online is exactly the same as call centre agents see.

SkyTeam & partner airline reward availability is a different matter all together though as the call centre do see a lot more availability for those.

Heard people say 5am for flight release but I booked one recently and it was 1am (call centre)

1am UK time?
I know it’s 5am online, but didn’t know it was 1am at call centre!

Theres a difference between "release" and general availability.

Release is referring to the seats loaded 330 days in advance. I.e. the guaranteed availability.

After this, seats show up dynamically based on flight load. And this changes on an hour by hour basis. Even more so when you're close to departure. These seats that are showing up dynamically can be booked at any time, 24/7 and can even be done at the airport - although the staff have to call GTS to do this.

I expect some of this may change a little with the flying club changes at the end of this month but that remains to be seen.